Schulte Hospitality Group Eugene , OR 97401
Posted 4 days ago
SCEU-39528
Collegiate Hotel Group, is seeking a Guest Service Supervisor to join Graduate Eugene and its brilliant team of hospitality enthusiasts.
JOB DUTIES AND RESPONSIBILITIES
Monitors daily status of rooms, rates, discount rates and packages
Maintains current list of available rooms for walk situations
Coordinates blocking of rooms for groups
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
Communicates hotel's unique design elements for effective storytelling
Reviews guest satisfaction results and property audits to identify areas of improvement
Drives Front Desk Upsell Program to assist in maximizing hotel revenue
Solicits employee feedback and utilizes an "open door" policy
Ensures staff communicates effectively with other hotel departments
Maintains productive relationship with Valet Parking provider
Ensures prompt and courteous service to guests
Pre-registers guests according to standards
Monitors/maintains employee schedule
Monitors and ensures VIP arrivals are executed to highest standard
Keeps track of rooms to ensure accurate status and readiness for check-in
Interacts positively and professionally with guests to resolve issues
Other duties as assigned.
EDUCATION AND EXPERIENCE
Front Desk operations experience
High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of hotel Front Desk operations
Basic math skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
BENEFITS/ PERKS
Work today, get paid today, with Daily Pay!
Free telemedicine and virtual mental health care access for all team members starting day one!
Multiple health insurance and life insurance options
401k plan+ company match
Paid time off for eligible team members
Holiday pay/ paid holidays
Pet insurance
Employee Assistance Program
Discounted hotel rooms
Savings Marketplace discounts on event tickets, electronics, gym memberships + more!
The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
Collegiate Hotel Group is an Equal Opportunity Employer.
Schulte Hospitality Group