Guest Service Supervisor

Global Partners LP Great Barrington , MA 01230

Posted 2 months ago

Job Description:

Now Hiring for Guest Service Supervisors - Full-time and/or Part-time

About Global Partners LP

With nearly 1,600 locations, primarily in the Northeast, Global is one of the largest independent owners, suppliers and operators of gasoline stations and convenience stores. Our convenient stores are comprised of: Alltown, Mr. Mike's, XtraMart, On the Run and Fast Freddie's. Global is a publicly traded master limited partnership that is a midstream logistics and marketing company that owns, controls, or has access to one of the largest terminal networks of petroleum products and renewable fuels in the Northeast. Global also is one of the largest distributors of gasoline, distillates, residual oil and renewable fuels to wholesalers, retailers and commercial customers in New England and New York.

We want YOU to work for Global and be part of our growing company. Where does your future lie and how can we help you get there? Now is your time to join our team! Apply Now!

Essential Job Function:

Guest Service Supervisor is responsible for supervision of store operations and personnel in the absence of the store manager and assistant manager. The Guest Service Supervisor will ensure company policies and procedures are followed; while delivering a high level of customer service, store safety and appearance.

Duties and Responsibilities:

Responsibilities include but are not limited to:

  • Ensure a quality buying experience for all customers

  • Make daily bank deposits by noon

  • Review end of day reports and assist in preparation of daily paperwork banking functions as assigned by manager

  • Coach and direct employees to provide excellent customer service

  • Maintain an awareness of cleanliness both inside and outside of the store

  • Light equipment and yard maintenance

  • Order and receive merchandise utilizing inventory ordering guidelines

  • Implement all Company promotional initiatives

  • Maintaining cash and inventory control during all supervised shifts

  • Pricebook maintenance

  • Ordering merchandise

  • Audit cashier paperwork for accuracy

  • Report all environment, maintenance issues and unusual occurrences to the proper authority as well as management personnel

  • Ability to communicate with associates and guests

  • Ability to count, read and write accurately to complete required

Knowledge, Skills, and Abilities:

  • High School Diploma or equivalent

  • Ability to work unsupervised

  • Flexibility to work weekend, holiday and/or evening shifts

  • Must have reliable transportation and valid driver's license

  • Ability to communicate with associates and guests

  • Must attend mandatory meetings (i.e. T.A.M., sexual harassment)

Physical Requirements:

  • Frequent bending, reaching, lifting of 1 to 15 lbs

  • Be able to lift up to 50 lbs on occasion

  • Reaching above shoulder height and bending below waist

  • Be able to freely access all areas of the store

  • Move quickly around store

We are an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.

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Guest Service Supervisor

Global Partners LP