Guest Service Specialist, Sun-Wed, 10:45Pm-9:15Am, 19-309

Pine Street Inn Boston , MA 02298

Posted 2 months ago

SCHEDULE: 40 hours, Sunday- Wednesday, 1045PM-915AM. Essential position during weather emergencies


The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.


  • High School diploma or GED

  • Minimum of one (1) year of experience in the Human Services field

  • Ability to stand for long periods of time

  • Ability to stretch, bend and lift up to (twenty-five) 25 lbs.

  • Ability to assist guests up and down stairs, and in-and-out of wheelchairs

  • Ability to respond quickly to emergencies

  • Ability to respond safely, quickly, and calmly in emergencies and to emergency situations

  • Ability to use good judgement in stressful or emotionally charged situations

  • The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse

  • Ability to be resilient in difficult and ambiguous situations

  • Ability to handle multiple assignments

  • Ability to communicate clearly both verbally and in writing

  • Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills

  • Ability to communicate/speak (as well as to listen) in a non-judgmental manner

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Specialist Window Measurement And Service

Window Nation

Posted 4 days ago

VIEW JOBS 1/20/2020 12:00:00 AM 2020-04-19T00:00 Position Summary Window Nation, the 5th largest home remodeler in the country, is searching for a Measure and Service Technician to be the point of contact for window installation and quotes, ensuring all information needed for an installation is correct and in the proper location. The just-right candidate will use their enthusiasm and eagerness to apply their industry knowledge to all of facets window sales and installation to ensure customer satisfaction. Primary Duties * Conducts services for non-window products as needed based on installer notes or service orders including, but limited to, screen installation, seal repair, and siding, roofing, and door installation punch lists * Collaborates with relevant post-close stakeholders to ensure seamless execution of daily activities; manages shifting workload as business dictates * Fulfills service appointment specifications * Coordinates required return visits; convey needed services, materials, and labor * Maintains company assets in excellent working order * Visit residential customer sites to measure each sold window opening; ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements * Support pricing process by providing accurate measurements and assessments for labor/materials * Adapt product specifications to the installation requirements * Perform pre and post installation inspections * Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions * Execute change order specifications * Maintain a substantive knowledge of product, install techniques, and construction basics * Adhere to our Core Values Education and Experience * High School Diploma or GED * 2 years' professional experience installing/repairing windows, roofing, siding, and related home improvement projects * Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred Success Factors * Customer-centric mindset * Superior time and project management skills * Impeccable prioritization and organizational skills * Innate sense of urgency All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law. Window Nation Boston MA

Guest Service Specialist, Sun-Wed, 10:45Pm-9:15Am, 19-309

Pine Street Inn