Guest Service Specialist I - Trinidad

Department Information

HISTORY COLORADO has a strong commitment to diversity, inclusion and cultural competency, because of that, we are continuously seeking to recruit individuals who will enhance this diversity and ultimately the effectiveness of our organization.

We believe that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. History Colorado and the State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status or any other protected status in accordance with applicable law.

If you are considering a career opportunity with the goal of making a difference, consider joining the dedicated people at History Colorado. Our professionals inspire generations to find wonder and meaning in our past and to engage in creating a better Colorado. The Trinidad History Museum is located in Trinidad's acclaimed historic district, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus 12 hours of vacation and 6.66 hours of sick leave a month

• Public Service Loan Forgiveness - A borrower may qualify for forgiveness by making 120 on-time payments while employed full-time in public service, if they have certain kinds of federal loans in a qualifying repayment plan

• BenefitHub state employee discount program

• Excellent work-life programs, such as flexible schedules and more.

Description of Job

Guest Services Specialist I

Full-time Regular Position

History Colorado Community Museums

Hours per week: 30-40 (schedule may vary with operational needs)

Pay: $20 per hour

Position Description: The Guest Services Specialist will assist Community Museum staff with museum daily operations and provide a welcoming environment to all visitors. This is a part-time regular position, with benefits and holiday compensation. Weekend schedules and holidays are required.

Duties include:

• Ensure that museum admission, gift shop and membership sales, daily tours, programs and activities run smoothly

• Answer questions about the museum and the area

• Provide support for our volunteer team.

• Give tours or assist with programs if necessary, such as stack chairs, move tables, load and unload dishwashers to assist with programs.

• Open and close the museum

• Complete a visual check of all areas of the museum to check for anything out of the ordinary, report any concerns to staff.

• Maintain overall appearance of the facility as directed

• Open, close and operate cash register and daily sales records for days onsite, this includes counting the cash register at the beginning and end of the shift, recording all sales and reporting on the daily transactions and attendance.

• Assist with running programs for the public including school field trips, museum tours and other special events.

• Assist with special projects and events as assigned.

Desired Skills & Experience: experience working in museums, the tourism industry, retail and/or customer service, experience with Excel and Google Sheets a plus, comfortable working independently, excellent communication skills required, knowledge of local area and surrounding attractions is helpful.

Physical Requirements/Work Environment: Ability to lift, push, pull up 30 pounds,

We are committed to diversity and inclusion. Read our goals and grounding virtues here.

Supplemental Information

Benefits: The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

A pre-employment criminal background check will be conducted as part of the selection process. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide the Human Resources Unit with an official disposition of any charges.

History Colorado is committed to anti-racism practices across its institution and outlined in these grounding virtues: (https://www.historycolorado.org/sites/default/files/media/document/2020/Anti-Racism_Grounding_Virtues.pdf (Download PDF reader) ). As such we encourage members of Black, Indigenous, People of Color (BIPOC) LGBTQ+ and differently abled communities to apply for this position.

ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete the application. To request an accommodation, please contact Abbas Montoya @ (303) 866-2136 or email abbas.montoya@state.co.us.