Guest Service Representative - Winter 24-25

Company Description

With roots dating back to 1946 and a division of Aspen One, Aspen Skiing Company owns and operates four mountains-Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk-creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts and more than 410 trails. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Twitter, Instagram or Facebook

Job Description

Summary

The Guest Service Representative position is responsible for interacting with guests to ensure a memorable experience throughout the ski area. This position may cover work areas such as base area, on-mountain and parking lots.

Job Posting Deadline

Applications for this position will be accepted until December 1st, 2024 for the 2024 Winter Season.

Essential Job Functions

• Greet guests and maintain a friendly and helpful attitude dealing with guest needs

• Be able to answer questions, promote and offer information about the resort and surrounding area

• Set-up, operate, maintain and breakdown work area while ensuring a safe and neat environment

• Report complaints and guest concerns to supervisor in a timely manner

• Collect, handle and store ski/snowboard equipment

• Conduct market research surveys with on-site guests when necessary

• Perform other duties as assigned

Qualifications

• Previous experience in the guest service industry

• General knowledge of the resort and area

• High School diploma or equivalent preferred

• Basic computer skills preferred

• Basic accounting skills preferred

Additional Information

Supervision Given and Received

Supervision Given: This position has no supervisory responsibilities.

Supervision Received: Works under direct supervision of the Guest Services Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands

Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time

Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces

Must be able to frequently lift, push or pull up to 50 lbs individually or with assistance

Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits:

Enrollment dates differ across the various programs.

Paid Time Off Programs

Paid Leave Programs

Employee Ski Pass

Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here