Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Guest Service Representative

Expired Job

Sheraton Hotels & Resorts Los Angeles , CA 90001

Posted 5 months ago

Job Summary
Welcome to our family

As a world-class leader in the travel industry, theres no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact youll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What youll do

Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shifts staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Communicate any emergency, lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve
Well support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs

What were looking for

A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Youre welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know youre important to us. Youll make an impact in your role, and for that, youll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Service Representative


Posted 1 week ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 Company: ArcLight Cinemas Role Description ArcLight Cinemas is seeking individuals interested in a full-time guest services position, who have a passion for providing excellent customer service. This is an opportunity to learn about all aspects of film exhibition – from membership and gift cards, to our digital touchpoints including mobile app, social media and online chat. A Guest Service Representative, or GSR, will act as a liaison between our guests and the 10 ArcLight Cinemas locations, provide information and resolve any guest-related issues that may be interrupting the movie-going experience. The ideal GSR candidate is genuinely excited to help guests. They are patient, empathetic, and passionately communicative. Guest Service Representatives can put themselves in the customer's shoes and advocate for them when necessary. The goal is to ensure an excellent service experience, respond efficiently to customer inquiries and maintain high guest satisfaction. Performance Expectations and Accountabilities * Manage guest communications across channels, including web, phone, and mobile app * Document guest feedback through online dashboard and Excel spreadsheets * Gain expertise with the ArcLight Cinemas brand, membership, and offerings * Monitor guest communications dashboard and communicate any tech/operational concerns to the team * Help define and refine the guest service processes and best practices to create efficiency * Partner with Film & Marketing teams to write, update, and manage an online Knowledge Base, with online tutorials, instructional guides, and FAQs Requirements: Education, Experience, Competencies * Flexible availability: work hours and days can range from 7am – 10pm, Sunday – Saturday including some holidays (Note: work hours/days will generally be 8 hours/day, 5 days/week) * Reliable transportation to and from work; Must be able to get to work as scheduled and on time * High School diploma or equivalent required * Excellent communication skills (writing, editing, proofreading, speaking) * Experience in guest/customer service preferable preferred * Strong time management skills required * Ability to balance multiple priorities * Friendly personality, with ability to work under pressure and multi-task * Willingness to learn and help define and improve processes * Expertise with the Microsoft Office Suite required * Open and excited to learn new technologies * Prior knowledge/experience with Zendesk a plus ArcLight Cinemas offers competitive pay and benefits including: medical, dental, and vision insurance, life/AD&D/LTD insurance, employee assistance program, vacation and sick pay, 401(k) + 6% employer match, free movie tickets to ArcLight Cinemas and Pacific Theatres, fitness club discounts, paid holidays, and access to First Entertainment Credit Union. It is Company's policy to consider all qualified applicants for employment without regard to sex, race, color, national origin, ancestry, citizenship status, religious creed, gender, gender identity, gender expression, marital status, pregnancy, childbirth, sexual orientation, physical or mental disability, medical condition, genetic information, age, military or veteran status, or any other basis protected by applicable law. We consider qualified applicants with criminal histories, consistent with applicable law. It is our policy to provide reasonable accommodations to people with disabilities as required by law. Nearest Major Market: Los Angeles Job Segment: Medical, Customer Service Representative, Copy Editor, Proofreading, Customer Service, Healthcare, Creative Apply now " Find similar jobs: Medical Jobs in Los Angeles, Jobs in Los Angeles, Healthcare Jobs in Los Angeles, Finance Jobs in Los Angeles, ArcLight Cinemas × Sign in We noticed that you are already a member of our Talent Community. Please enter your password to continue. Decurion Los Angeles CA

Guest Service Representative

Expired Job

Sheraton Hotels & Resorts