Guest Service Representative

GUEST SERVICE REPRESENTATIVE

HIRING IMMEDIATELY FOR PART TIME POSITIONS!

$16.00 PER HOUR!

• Location: Running Aces Casino Hotel Racetrack - 15201 Running Aces Blvd, Columbus, MN 55025

• Schedule: Full time. Flexible schedule preferred. Shifts are 5:30pm-2am plus weekends and holidays.

• Perks: 401k (full & part time), product discounts and more!

POSITION SUMMARY:

The Guest Service Representative is the first line of interaction for the guests at Running Aces.

ESSENTIAL FUNCTIONS:

• Responsible for the first line interaction with guests of Running Aces Casino, Hotel & Racetrack on a daily basis.

• Responsible for providing excellent Customer Service by having a "Can Do" and friendly attitude.

• Answering all incoming phone calls with a pleasant and professional manner, answering questions or directing calls accordingly.

• Monitor all materials that are available to the public to ensure that information is current and monitor the supply for ongoing needs and inventory.

• Assist guests with concerns, questions, and inquiries.

• Get to know our top players and guests and build rapport with them daily.

• Sale of merchandise, general medications and other supplies. Check for valid identification with every tobacco purchase.

• Daily review of the merchandise presentation and inventory to ensure there are adequate items for sale to the guests.

• Take pride of ownership of the Aces Rewards Front Desk by keeping a clean and tidy work environment.

• Monitoring the Front Desk and Lobby to ensure the area is clean and kept up.

• Understanding the resources available to you as a Team Member.

• Other job duties as assigned.

JOB REQUIREMENTS:

• Ability to operate computers, including knowledge of Word, Excel, Outlook and word processing.

• Must be 18 years of age.

• Must have cash handling and basic math skills.

• Knowledge of Bravo and Micros systems a plus, but not a requirement.

• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.

• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of company policy and procedures, state regulations, and technical rules relevant to their responsibilities.

• Must possess the ability to obtain a Minnesota Racing Commission gaming license.

PHYSICAL, INTELLECTUAL & ENVIRONMENTAL CONDITIONS:

• Ability to work flexible shifts and days of the week including nights, weekends and holidays both alone and with others.

• Must possess strong organizational, written and oral communication skills, with the ability to multitask.

• Must possess excellent guest service skills, strong telephone etiquette, strong computer skills and be a self-starter with the ability to follow-up and complete tasks in a timely manner.

• Ability to work in an environment that includes a casino floor, which can by noisy and have numerous guests.

• Work may include numerous interruptions.

• Ability to handle frequent sitting, walking and standing.

• Ability to lift up to 25lbs.

ADDITIONAL NOTES:

• Must be present onsite for this position.

Running Aces is an Equal Opportunity Employer