Guest Service Representative (Retail Focused)

Guest Service Representative

Holden Forests & Gardens

Opportunity:

The Guest Services department seeks a friendly and enthusiastic individual to join our team and provide best-in-class customer service to Holden Forests & Gardens guests and members. This person will help welcome guests to the grounds while answering general inquiries, promote retail sales and contribute to a positive team atmosphere. We are seeking a team member with a positive can-do attitude that leads to successful team, work superb customer service and wants to do meaningful work in an organization that values diversity of thoughts and perspectives. Holden Forests & Gardens connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities. HF&G strives for a welcoming workplace where everyone feels that they belong.

Position Details:

• A part-time, seasonal, non-exempt position

• Approximately 24-32 hours per week

• Training is provided

• Must have a flexible schedule to work either day on the weekend, two weekdays, occasional evenings, and occasional holidays

• The Holden Arboretum is closed most Mondays

Key Responsibilities:

Key responsibilities of the Guest Services Representative include, but are not limited to:

• Support Holden Forests & Gardens' mission, vision, and values

• Actively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs and events that support the mission and success of Holden Forests & Gardens

• Provide friendly, clear, and courteous customer service to encourage return visitation

• Process prompt and accurate sales transactions for merchandise using the computerized cash register with Altru, the organization's point-of-sale system

• Manage customer concerns-communicates effectively through email, radio and verbally

• Conduct inventory spot checks, cycle counts and daily activity reports

• Restock inventory as needed

• Maintain the appearance, cleanliness and safety of public spaces, staff workspaces, and facilities

• Ensure safety practices are being followed

• Provide prompt follow-up and relay information to supervisor as needed

• Support the Holden Arboretum Guest Services team

• Familiarity with Microsoft 365 products, specifically Teams, Outlook (email and calendar), Word, Excel, and PowerPoint or the ability to learn

• Drive Holden Forests & Gardens' golf carts on the property as needed

• Perform other duties as assigned

Qualifications and Skills:

• Demonstrate a passion for people and nature

• High school graduate or equivalent, required

• Customer service experience or desire to learn

• Strong verbal communication skills and interest in working directly with guests

• Experience with cash handling, telephone etiquette, and retail experience or the desire and the ability to learn

• A positive attitude, willingness to learn

• Ability to be self-motivating when working independently

• Must have a flexible schedule and be able to work weekends, evenings, and some holidays

• Must have reliable transportation

• Valid driver's license an acceptable motor vehicle record, required

Physical Requirements:

• Stand and sit for extended periods of time

• Transporting oneself by foot over a variety of terrain that may be wet, slippery, uneven, or rocky

• Effective vision and hearing

• Ability to type on a keyboard

• Hand and arm dexterity

• Ability to ascend and descend stairs, kneel, bend, stoop, grab, and reach

• Lifting up to 15 pounds on a repetitive basis daily, occasionally 25 pounds

The Perks:

Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More!

Apply:

Holden Forests & Gardens values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors. HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio. We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G also provides regular DEAI training for staff, managers, volunteers and Board to create a welcoming and accessible environment.

Qualified applicants should submit résumé, cover letter and 3 professional references.

Holden Forests & Gardens (Holden Arboretum and Cleveland Botanical Garden) is an Equal Opportunity Employer committed to hiring a diverse and talented workforce. We seek skilled, knowledgeable, and experienced individuals to join our staff and enhance our reputation as one of the country's foremost public gardens.