Guest Service Representative - Residence Inn St. Louis Downtown

Schulte Hospitality Group Saint Louis , MO 63150

Posted 2 months ago

RISL-8201

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner

  • Reviews arrival list daily and assists in preparing and assembling welcome amenities

  • Escort VIPs to room and check them in prior to arrival

  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed

  • Responsible for issued bank - count bank at beginning and end of shift.

  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management

  • Maintains front desk area to be clean and organized

  • Assisting with lobby activation as needed

  • Utilize proper procedures when handling guest PPI data

  • Understands the key points to communicate for a Graduate Arrival experience

  • Follows through and feels ownership of guest requests

  • Resolves guest complaints in a professional and efficient manner

  • Actively participates in Front Desk upsell program

  • Always retrieve necessary identification documents and form of payment upon guest arrival

  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience

  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills

  • Ability to communicate effectively verbally and in writing

  • Ability to exceed expectations of guests and team members

  • Excellent time management skills

  • Must have Fosse Experience

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Guest Service Representative - Residence Inn St. Louis Downtown

Schulte Hospitality Group