Guest Service Representative

Penske Motorgroup San Jose , CA 95111

Posted 3 weeks ago



At Lexus of Stevens Creek, our Guest Services Reprentatives are consistently delivering an exciting experience to all of our guests. They are our front line team members and brand ambassadors of Lexus. They support our guests from the moment they book an appointment until their vehicle is returned cleaned and ready to hit the streets.

As a Guest Services Representative, you will be responsible for delivering "the best or nothing" service that our guests love about our dealership. You will work with an exciting team and meet great people. The position will be full-time with opportunities to grow into other positions that can lead you to a life-changing career.



Essential Duties include the following. Other duties and responsibilities may be assigned.

  • Sets appointments over the phone, in person, or Internet for loan/rental cars.

  • Provides loan/rental cars to guest in a courteous and prompt manner.

  • Completes loan/rental contracts thoroughly and accurately.

  • Shows guests the vehicle and performs a walk around explaining operation and accessories.

  • Collects the total retail charges from the guests in cash, check, or authorized charge account.

  • Makes change and issues receipts to guests.

  • Uses various dealership software programs for input and retrieval of information, such as determining the status of guest's vehicles.

  • Closes or finalizes all repair orders for which funds have been received in computer system.

  • Reconciles cash drawer daily.

  • Answers guests questions' concerning services performed or products purchased, or refers them to someone who can.

  • Handles guest's complaints with integrity and poise, and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.

  • Files repair orders as directed by Service department management.

  • Answers, transfers, and provides information to incoming service calls.

  • Performs other administrative duties as assigned.

  • Maintains high ethical standards in all actions.

  • Maintains assigned workspace in an organized and clean manner.

  • Maintains a professional appearance at all times.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individuals should possess:

  • A high school diploma or equivalent;

  • A minimum of one (1) year of customer service and cash handling duties;

  • Knowledge of basic mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and application;

  • Ability to pay attention to detail; follow-up with internal and external guests; read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; read and comprehends instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, Internet and in person; and use standard office equipment

  • Must have a valid driver's license and maintain an acceptable and safe driving record

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

  • Sit and stand for long periods at a time.

  • Use hands and fingers in repetitive motions, daily.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Penske Motor Group


  • Competitive wages

  • Full Time position available.

  • Training Opportunities through Penske College to help advance this position from a Job to a Career.

  • Full Suite of Medical Benefits to include Health, Dental and Vision Insurance

  • 401K with Company Match

  • Tuition Reimbursement

  • Employee Referral Bonus Program

  • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others.

  • Access to our Health & Wellness Program, Wellness Coach and more.


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Guest Service Representative

Penske Motorgroup