Guest Service Representative (Part-Time)

Schulte Hospitality Group Miami , FL 33196

Posted 3 months ago

SSMI-3997

  • Greets guests as they arrive, focusing on personal recognition

  • Reviews arrival list daily and assists in preparing and assembling welcome amenities

  • Escort VIPs to room and check them in prior to arrival

  • Attends promptly to guest needs and inquiries

  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations

  • In-depth knowledge of hotel Front Desk operations

  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills

  • Ability to communicate effectively verbally and in writing

  • Ability to exceed expectations of guests and team members

  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.

  • Communication Skills:
    Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.

  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.

  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.

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Guest Service Representative (Part-Time)

Schulte Hospitality Group