Guest Service Representative

Nothing Bundt Cakes Chesapeake , VA 23326

Posted 2 months ago

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Education, Certifications and Work Experience Requirements:

  • Applicants must be 16 years of age or older.

  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Morning shifts 8am-2pm

Afternoon Shifts- 2pm-6:30pm

Saturday Shifts- 10am-5pm

Accountabilities/Duties:

  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.

  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.

  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.

  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.

  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.

  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.

  • Assists the Crafter in preparing cake decorations and packaging supplies as needed.

  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.

  • Maintains a consistent work attendance and punctuality record.

Core Values and Competencies:

  • Servant's Heart

  • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

  • Keeps the good of the team or guest ahead of personal interests or gain.

  • Displays humility and empathy in interactions with others.

  • Spirit of a Champion

  • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.

  • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.

  • Operates with a strong sense of urgency and adheres to NbC brand standards.

  • Genuine Connections

  • Projects warmth, enthusiasm, and optimism that attracts others.

  • Builds positive, productive relationships with all team members.

  • Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills, and Abilities:

  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.

  • Enjoys interacting with diverse people and excels at providing a superior guest experience.

  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.

  • Is diligent, organized and self-motivated.

  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.

  • Is comfortable with new technology and has the ability to operate a point-of-sale system.

  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.

  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Compensation: $11.00 - $13.00 per hour

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With more than 410 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!

Click here to learn more about Nothing Bundt Cakes.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Service Representative

Banfield Pet Hospital

Posted 6 days ago

VIEW JOBS 12/2/2022 12:00:00 AM 2023-03-02T00:00 <p>ESSENTIAL RESPONSIBILITIES AND TASKS</p><ul><li><p>Live and exemplify the Five Principles of Mars, Inc. within self and team.</p></li><li><p>Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.</p></li><li><p>Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.</p></li><li><p>Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.</p></li><li><p>Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services</p></li><li><p>Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.</p></li><li><p>Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.</p></li><li><p>Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.</p></li><li><p>Conduct administrative functions as necessary.</p></li><li><p>Other job duties as assigned.</p></li></ul> Banfield Pet Hospital Chesapeake VA

Guest Service Representative

Nothing Bundt Cakes