Guest Service Representative

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place,

setting the mood and making a stop in the bakery an event worth posting about. You'll

get to play party planner by helping guests order the right cake for their celebrations

and making sure their orders go off without a hitch. You'll make everyone feel

welcome, and you'll create an environment of generosity, happiness, and joy in your

community.

Requirements:

• Possess a strong sense of teamwork.

• Ability to follow instructions.

• Has integrity.

• Takes initiative.

• Fits the brand culture.

• Works well under pressure.

• Outgoing and friendly personality.

• Attention to detail.

• Multi-tasking ability.

• Strong sales ability.

• Strong sense of urgency.

• Genuine care for others' needs

Responsibilities:

• Abide by all NBC policies and procedures.

• Uphold the NBC image and brand.

• Assist other departments when necessary.

• Introduce walk-in guests to the bakery and products using a Guest Tour.

• Suggest creative solutions to guests with walk-in orders.

• Suggest the purchase of add-ons and retail to make the product a complete experience.

• Assist phone-in guests with their orders.

• Give cake presentations while performing quality control tests.

• Operate and balance the POS with accuracy and efficiency.

• Keep samples available during operating hours.

• Have current and complete knowledge of current prices, products and promotions.

• Keep retail area clean, swept and neatly merchandised throughout the day.

• Dust all retail surfaces at least twice per week, including counter tops and POS stations

Shift Type:

Weekdays: Required

Mornings: Required

Occasional weekends

Compensation: $13.65 per hour

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!

Click here to learn more about Nothing Bundt Cakes.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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