Guest Service Representative

Crowne Plaza Portland Downtown

• Convention Center

1441 NE 2nd Ave

Portland, OR 97232

GUEST SERVICE REPRESENTATIVE

The Crowne Plaza Portland Downtown

• Convention Center is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest service to arriving, departing and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times. Provide occasional porter and transportation service to hotel guests.

ABOUT US

At Hollander Hospitality, we align our people with their passion, providing award- winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.

We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

STATUS:

• Full-time & Part-time

SCHEDULE:

• (PM shift) Variable schedule; Must be available weekends and holidays

RATE OF PAY:

• $19.11 to $20.86 per hour/DOE

BENEFITS AND PERKS:

• Paid Time Off & Holiday Pay

• Paycheck Advancement Program

• Hotel travel discounts

• Supplemental Insurance

• Employee Assistance Program

• Subsidized Annual Tri-Met Bus Pass

• Complimentary Parking

• Employee Meals

For eligible employees:

• Insurance

• Medical, Dental, Vision, Life and AD&D

• 401(k) with Employer Match

QUALIFICATIONS:

Knowledge of:

• Principals of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.

• Standard cash handling procedures.

Skills and Ability to:

• Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.

• Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.

• Add, subtract, multiply and divide quickly and accurately to handle money, give correct change, balance till and prepare cash drops.

• Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system.

• Meet attendance requirements with dependability and consistency.

• Maintain a neat and clean appearance to meet hotel standards and represent the hotel positively.

• Manage one's time in order to meet productivity standards.

• Multi-task and maintain composure and accuracy while handling frequent interruptions.

Education and Experience:

• High school diploma or equivalent.

• At least one year experience providing customer service directly to the public.

Licenses:

• Must possess a valid driver's license and driving record that meets company requirements.

PHYSICAL REQUIREMENTS:

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.

Must be able to grasp, see, crouch, lift, reach, perform repetitive motions.

Drug Free Workplace, Equal Opportunity Employer