Guest Service Representative - FT

Job Details

Level: Entry

Job Location: Elgin

• Elgin, TX

Position Type: Full Time

Salary Range: $14.00 - $18.50 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Restaurant

• Food Service

Description

As our business grows, we are interested in adding folks to our team that are as authentic as our food. We're cultivating an environment of servant leadership. Southside leaders add value by serving others. We're looking to offer the right opportunity to those interested in realizing their full potential with a focus on our top 3 - Consistent premium quality food, excellent customer service, and Texas friendly hospitality. If this sounds like you, we'd love your help writing the next chapter in our historic BBQ legacy.

A Guest Service Representative communicates with the guest on the line. They take the guests order and ensure that the team understand the orders needs. They control the speed and accuracy of every interaction. We are looking a people person with a passion for food and great organizational skills.

GUEST SERVICE REPRESENTATIVE DUTIES AND RESPONSIBILITIES

• Greets and communicates well with customers in person or via phone to ensure accuracy of order and customer satisfaction

• Knowledgeable of menu, demonstrates suggestive selling

• Ensures order accuracy, communicates order needs to fellow team members

• Takes orders, packages and correctly distributes to guests in line

• Maintains cleanliness and organization of service line, food holding wells and cutting board

• Weighs and cuts meat to exact specifications.

Support

• packages and distributes orders efficiently and accurately

• Weighs and cuts meat to exact specifications

• Facilitates the distribution of complete orders to correct customers

• Maintains cleanliness and organization of service line, food holding wells and cutting board

Education and/or Experience

Food Handler Certificate required.

Previous kitchen and/or knife experience preferred.

Ability to listen, read, write and speak fluently in English for all job related circumstances.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

While performing the duties of this job, he/she is frequently required to stand; walk; use hands to finger, handle, or feel; and talk or hear. He/she is regularly required to reach with hands and arms. He/she must occasionally lift and/or move up to 40 pounds. Repetitive motions with knives are used for multiple hours.

The noise level in the work environment is usually moderate to loud.

Benefits

Full Time Benefits:

• Tuition Reimbursement Program- up to 100% paid college tuition

• 30% Employee Discount on Regular Menu items & Merchandise

• Free Shift Meal each program

• 401 (k) with up to 4% Employer match

• Employee Referral Bonus Program

• Focused Leadership Development Program

• Medical, Dental, Vision, Life, Short- term and Long- term Disability

• 1 week Vacation pay/year - accrual starts and day 1

• 1 week Sick pay/year - accrual starts and day 1

• COMPANY HOLIDAYS CLOSED - Thanksgiving, Christmas, and Easter- Paid for Full Time Employees

• Full time set Schedules