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Guest Service Representative

Expired Job

Canyon Ranch Lenox , MA 01240

Posted 4 months ago

Canyon Ranch is true health and wellness. We broke ground in Tucson and the category in 1979, and have been leading the way ever since. Expanding our role and our reach.

We are more than just a day at the spa or a one-week vacation. We are the promise of an enhanced life. At Canyon Ranch, our guests expect a transformation of state. But what they experience is a transformation of self. Becoming stronger. Healthier. In tune. Empowered. Truly well. Can you see yourself as part of this.

As a Colleague at Canyon Ranch we will inspire you, challenge you and help you evolve. Isn't that how all successful careers start? Please introduce yourself to us and allow us to get to know you. Our philosophy includes a safe and healthy environment through maintaining a drug free workplace and smoke free.

We have the perfect job for you as a Guest Service Representative in our Lenox, MA location.

Scope: Welcomes and greets all guests and assists in the understanding and settlement of their accounts. Also assists guests with reservations to local restaurants, public transportation and sales of local cultural event tickets as requested.

Greets and registers guests upon arrival.

Assists guests in the understanding and settlement of their accounts.

Assists guests with securing reservations to local restaurants, pubic transportation (plane, train and limo) and other similar requests. Answers all phone requests for guests.

Prepares shift audit on a daily basis and maintains balance in cash drawer while handling cash.

Acts as a Bell Person (park cars, tag luggage, carry bags), and PBX Operator (answer outside calls) as requested.


Education: High School diploma

Certification/License: NA

Experience: Previous hospitality experience preferred

Knowledge, Skills & Abilities:

  • Must posses a sense of pride in achieving Canyon Ranch's standards of hospitality.

  • Must have excellent communication, interpersonal, and organizational skills.

  • Must be proficient in Microsoft Windows and Excel.

  • Must have an aptitude for Guest Service, a cheerful and positive attitude, and be able to remain calm in stressful situations.

  • Must have an aptitude for mathematics and computer accuracy.

About Canyon Ranch

Benefits matter. We believe the experiences that motivate our guests to transform themselves are equally important to everyone who works here. As a colleague at Canyon Ranch you may have:

  • Access to dozens of fitness, movement classes and lectures every day

  • Use of the gym and everything that goes with it

  • You may buy wearable fitness technology and other products that motivate at our cost through convenient payroll deductions

  • Reduced tuition to the Life Enhancement Program in Tucson for colleagues and their family members at up to a 90% discount

  • Medical plan with generous plan coverage at affordable contribution levels

  • Dental plans that fit your needs and cover services most colleagues can really use

  • Pharmacy coverage for prescriptions that includes no-copay for certain medications

  • Well Credit program which allows colleagues to earn significant discounts on their contribution amount as a reward for living a healthy lifestyle

  • Vision plans for colleagues and their dependents who wear corrective lenses

  • Flexible spending accounts

  • Short term and long term disability plans

  • Ability to purchase additional life insurance for colleagues and their dependents beyond what Canyon Ranch already provides

  • 401(k) retirement savings plan with matching contributions

  • Employee Assistance Plan for colleagues and family members

  • Vacation -Sick-Holiday

  • Lifeline Loans

  • LI

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Guest Service Representative

Expired Job

Canyon Ranch