Each of our four mountains has its own Guest Service department, depending on the mountain you could be running the mountain coaster, ski corrals, parking cars or running the ski race course. Learn more about our Guest Service jobs aspensnowmass.com/jobs/guestservice
The Guest Service Representative 1 position is responsible for interacting with guests to ensure a memorable experience throughout the resort. This position may cover work areas such as base area, on-mountain, NASTAR race course, parking lots, bus depots and Lost Forest activities such as tubing and the alpine coaster.
Essential Job Functions
Greet guests and maintain a friendly and helpful attitude when dealing with guest needs
Be able to answer questions, promote and offer information about the resort, activities and surrounding area
Set-up, operate, maintain and breakdown work area while ensuring a safe and neat environment
Report complaints and guest concerns to supervisor in a timely manner
Collect, handle and store ski/snowboard equipment
Conduct market research surveys with on-site guests when necessary
To perform the job successfully, an individual should demonstrate the following competencies:
Previous experience in the guest service industry
General knowledge of the resort and area
High School diploma or equivalent preferred
Basic computer skills preferred
Basic accounting skills preferred
While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is occasionally exposed to work near moving mechanical parts. The employee may be exposed to work in high, precarious places.
The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit.
A valid, unrestricted driver's license is required for certain positions
A physical assessment (Work Ready) is required for certain positions.
Skiing or Snowboarding is required for certain positions.
Aspen Skiing Company, L.L.C.