Guest Service Representative 1 - All Mountains - Winter 2019-20

Aspen Skiing Company, L.L.C. Aspen , CO 81612

Posted 2 months ago

Each of our four mountains has its own Guest Service department, depending on the mountain you could be running the mountain coaster, ski corrals, parking cars or running the ski race course. Learn more about our Guest Service jobs aspensnowmass.com/jobs/guestservice

Summary

The Guest Service Representative 1 position is responsible for interacting with guests to ensure a memorable experience throughout the resort. This position may cover work areas such as base area, on-mountain, NASTAR race course, parking lots, bus depots and Lost Forest activities such as tubing and the alpine coaster.

Essential Job Functions

  • Greet guests and maintain a friendly and helpful attitude when dealing with guest needs

  • Be able to answer questions, promote and offer information about the resort, activities and surrounding area

  • Set-up, operate, maintain and breakdown work area while ensuring a safe and neat environment

  • Report complaints and guest concerns to supervisor in a timely manner

  • Collect, handle and store ski/snowboard equipment

  • Conduct market research surveys with on-site guests when necessary

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Customer Service
  • Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance
  • Problem Solving
  • Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics; Gives and welcomes feedback
  • Communication
  • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information
  • Adaptability
  • Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
  • Safety and Security
  • Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

Qualifications

  • Previous experience in the guest service industry

  • General knowledge of the resort and area

  • High School diploma or equivalent preferred

  • Basic computer skills preferred

  • Basic accounting skills preferred

Work Environment

While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is occasionally exposed to work near moving mechanical parts. The employee may be exposed to work in high, precarious places.

Physical Demands

The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit.

A valid, unrestricted driver's license is required for certain positions

A physical assessment (Work Ready) is required for certain positions.

Skiing or Snowboarding is required for certain positions.


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Guest Service Representative 1 - All Mountains - Winter 2019-20

Aspen Skiing Company, L.L.C.