Guest Service Manager Supervisor (Part-Time)

Kauai Shores Hotel Kapaa , HI 96746

Posted 5 months ago

Kauai Shores offers a fun and rewarding business environment with opportunities for career advancement and a true sense of `Ohana, and is committed to provide a workplace free from alcohol and other drug abuse.

The Guest Service Supervisor oversees all guest services operations, including front desk and valet/bell staff to ensure every guest experience the highest possible levels of service quality and guest satisfaction. Hands on knowledge of property management software (PMS) hotel reservation software, some retail POS and other software necessary to ensure an efficient operation. The Guest Service Supervisor will be responsible for leading the front office staff in a direction that ensures the highest level of service is provided to all who come to visit or stay at the hotel.

RESPONSIBILITIES:

  • On boarding and ongoing training when necessary for all Guest Service staff.
  • Maintains a detailed knowledge about the hotel's amenities, services and hours of operations.
  • Check guests in and out, including preparation of guest bills and authorizing payments as needed.
  • To supervise the front office team, ensuring all guests are satisfied, both internal and external.
  • Knows all safety and understands emergency procedures and how to act upon them. Promote and enforce accident prevention policies.
  • Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
  • Utilize service recovery procedures to ensure guests maintains a positive perception of the hotel.
  • Follow up on all guest service issues including trouble calls.
  • Any other duties as assigned.

Requirements

The ideal candidate has a minimum of 2 years experience in front desk supervisory position. Must speak, read. write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.

Benefits

Competitive benefits offered including health, vision and dental coverage along with PTO and holiday benefits, based on eligibility.

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Guest Service Manager Supervisor (Part-Time)

Kauai Shores Hotel