Schulte Hospitality Group East Lansing , MI 48825
Posted 2 weeks ago
GELM-39283
Collegiate Hotel Group, is seeking a Guest Service Manager to join Graduate East Lansing and its brilliant team of hospitality enthusiasts.
JOB DUTIES AND RESPONSIBILITIES
Monitors daily status of rooms, rates, discount rates and packages
Maintains current list of available rooms for walk situations
Coordinates blocking of rooms for groups
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
Communicates hotel's unique design elements for effective storytelling
Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met
Reviews guest satisfaction results and property audits to identify areas of improvement
Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue
Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify an address employee opportunity areas
Ensures staff communicates effectively with other hotel departments
Maintains productive relationship with Valet Parking provider
Regularly reviews department budget to meet budgeted wages and general expenses
Ensures prompt and courteous service to guests
Pre-registers guests according to standards
Completes and monitors employee schedules
Monitors and ensures VIP arrivals are executed to highest standard
Keeps track of rooms to ensure accurate status and readiness for check-in
Hires, trains and develops direct employees
Interacts positively and professionally with guests to resolve issues
Acts as Manager on Duty as required
Works nights, weekends, and holidays as needed
Other duties as assigned
EDUCATION AND EXPERIENCE
Minimum of 3 years in similar leadership role.
High School Diploma/GED, post-high school education preferred
KNOWLEDGE, SKILLS AND ABILITIES
Basic math skills
Ability to communicate effectively verbally and in writing
Strong leadership skills
Ability to exceed expectations of guests and team members
Excellent time management skills
BENEFITS/ PERKS
Work today, get paid today, with Daily Pay!
Free telemedicine and virtual mental health care access for all team members starting day one!
Multiple health insurance and life insurance options
401k plan+ company match
Paid time off for eligible team members
Holiday pay/ paid holidays
Pet insurance
Employee Assistance Program
Discounted hotel rooms
Savings Marketplace discounts on event tickets, electronics, gym memberships + more!
The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
Collegiate Hotel Group is an Equal Opportunity Employer.
Schulte Hospitality Group