Guest Service Leader

Guest Service Leader

Job Title Guest Service Leader Job ID 27426814 Location Fenton, MO 63026 Other Location Description

Position Description

Wally's cashiers work as a member of the Guest Service Team, and are responsible for providing great guest service, while processing cash, debit, credit and check transactions using the point-of-sale system. Successful Guest Service Leads are able to supervise, train, and work positively with cashiers. They are able to accurately count drawers, balance the cash register, make change, record purchases, process returns and scan items for sale.

Responsibilities and Duties

GSL's will provide an upbeat, polite, pleasant guest experience, performing duties in a timely fashion.

Using standard operating procedures will proactively respond to customer complaints, correct difficult circumstances, and report to Guest Service Manager when needed.

Supervise small teams of maintenance personnel in the completion of daily tasks.

Assist in the team member evaluation process.

Assist in the team member corrective action process.

Ensures correct counts by cashiers in the cash drawer at beginning and end of work shift.

Serves as a mentor to cashiers and follows company policies when training.

Possess an extensive knowledge of cashier standard operation procedures and the Wally's Emergency Action Plan.

Utilize BLAST guest de-escalation procedures to assist cashiers with potential problems, ensuring outstanding guest service.

Perform other duties as assigned

Required flexibility in scheduling including nights, weekends, and holidays.

Position Requirements

High school diploma or GED preferred. 1 to 2 years prior guest/cashier experience preferred.

1 year of supervising small teams is preferred.

Dresses appropriately for position; keeps self well groomed.

Consistently at work and on time; ensures work responsibilities are covered when absent;

Follows instructions, responds to management direction; takes responsibility for own actions; completes tasks on time

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to communicate, instruct, and guide the guest service team.

Basic math and cash handling skills

Must be able to work in a fast-paced environment.

Ability to apply common sense understanding to carry out written and oral instructions.

Ability to deal with problems using standard operating procedures.

Guest Service Leaders are regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk.

The employee is occasionally required to stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

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