Guest Service - Lead

Job Summary

Under the supervision of the Recreation Supervisor, the Guest Service Leadposition includes the following duties:

• Responsible for the daily operations of the front desks at our outdoor facilities.

• Works with leadership to ensuresites meet Franklin County Health Codestandards.

• The pools are open mid-May through LaborDay weekend.Guest ServiceLeadstaffare expected to be available throughout the entire season unless otherwise noted athiring.

Starting Salary Range: The starting salary is between the minimum and midpoint of the range. Candidates will start at the minimum of the range ($15.75 per hour) unless their skills, experience, education, or other factors exceed the qualifications for the position.

The City of Gahanna has implemented two bonus programs for seasonal staff!

• Referral Bonus

• Any applicant can refer up to 4 candidates ($50* per candidate). Rehires are not eligible to be referred but are encouraged to refer other candidates. When completing the online application, the applicant must include the first and last name of the person who referred them to apply. The person who referred the candidate does NOT need to be an active employee at the time of the application. (Family members are NOT eligible to be referred.)

• Onboarding Bonus

• All seasonal employees that are fully onboarded and ready to work by May 1st will receive a $100* bonus

• All applicable taxes will be deducted from the bonus payments.

Essential Job Functions

• Assists the Pool Manager with overseeing quality customer service at ourguest service windows and concession stands.

• Ability to troubleshoot with front-line staff during operatinghours.

• Establishes andmaintainseffective working relationships with employees, supervisors, other agencies,and thepublic.

• Maintains all necessary documentation for businessoperationsandprogramming.

• Trainsandassistsstaffonhowtoeffectively useandmaintainequipment.

• Trainsandassistsstaff on how tooperatethe front desk and adhere to policies and procedures.

• Regular, predictable, and punctual attendanceisrequired

Minimum Qualifications

Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the job's essential functions.A typical way to qualifyisa High School Diploma or equivalent or one (1) year of progressively responsible experience in a facility with seasonal operations.

Licensure or Certification Requirements

• CurrentAmerican Red CrossCPR/AED for the Professional Rescuer,First Aid, and

Administering Emergency Oxygencertificaterequired.

• Current American Red Cross Lifeguard, or a nationally recognized equivalent, certificate,preferred.

Other

• Minimum18years of age

Important Job Functions

• Maintains high health and safety standards in allaquaticsoperations, adhering to industry standards.

• Maintains the facilityin a clean and orderlyfashion.

• Performs othertasks and duties as assignedby Pool Manager, Aquatics Coordinator, and/or Recreation Supervisor

Knowledge of:

• Basic recreation principles

• Emergency procedures

• Food service regulations

• Thorough knowledge ofcomputer applications and hardware related to performance of the essential functions of the job, including recreation reservation and activitysoftware.

Skill in:

• Cash handling and procedures

• Working with different age populations

• Conflict resolution

• Timemanagement

Ability to:

• Work independently, while being able to lead and supervise others and meet deadlines.Adhere to regulations, policies and procedures required by the State of Ohio, Franklin County Board of Health, the City ofGahannaand all other regulatory/governing bodies.

• Experience and ability to lead and superviseothers.

• Enforce safety regulations and emergencyprocedures.

• Understand and follow instructions from Pool Manager, Aquatics Coordinators, and Recreation Supervisor

Working Conditions:

• The employee is subject to inside and outsideenvironmentalconditions, extreme cold, extreme heat, noise, vibration,hazards,and atmospheric conditions.

• This is heavy work requiring the exertion of 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects; work requires swimming, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and repetitive motions.