Guest Service Associates

Express Virtual Solutions, LLC Tulsa , OK 74103

Posted 2 weeks ago

Some Equipment Provided – Paid Virtual Training – No College Required

Virtual training classes begins Nov. 7th and Nov. 26th.

Guest Service Associates will provide guests with exceptional customer service throughout the inbound reservation process. Home Agent Guest Service Associates must have high speed internet access and a quiet, secure workspace. Strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. A Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately.

Position is highly customer service focused. Associates are to respond to our guests in a friendly, timely and attentive manner while meeting the companies’ standard of care in every interaction.

Must demonstrate competency, proficiency and meet specific sales goals and metrics on an ongoing basis. Examples of metrics include, but are not limited to: sales conversion, upselling, cross-selling, enrolling guests in the companies’ loyalty program as well as offering a company sponsored credit card.

Desire to exhibit reliability and dependability to work independently from home.

Starting pay is $11/hour and there are performance-based increases at set intervals throughout the year.

Equipment provided: A computer, IP phone and amplifier, adapter for dual monitors and a headset.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Coordinator

Ulta Salon, Cosmetics & Fragrance, Inc.

Posted 2 weeks ago

VIEW JOBS 11/4/2018 12:00:00 AM 2019-02-02T00:00 Under direct supervision, answers salon phone calls, manages the salon computer appointment systems, guest records and salon traffic flow. The Guest Coordinator assists with the promotion of the salon business through the use of suggestive service selling techniques (e.g., 'Would you like a manicure with your haircut today?). Use your skills, experience & talents to be part of something BEAUTIFUL! As a Guest Coordinator you will perform the following essential functions… * Acknowledge all customers within 30 seconds of entering the Salon pro-hair area and offers friendly, prompt, and courteous service. * Inform customers of current promotions and provides knowledgeable, professional product recommendations to guests. * Suggest add-on services when booking appointment. * Adhere to and practices corporate clientele and preferred customer programs and productivity goals. * Handle sales, refunds and exchanges courteously by ensuring that the correct price, tax and/or discount are applied correctly. * Resolve customer complaints promptly and successfully by investigating problems, developing solutions and implementing them. * Complete all paperwork in a timely, consistent and accurate manner. * Adhere to all corporate customer service policies. Experience we are looking for… * High school diploma, no relevant work experience or equivalent combination of education and relevant work experience. * Demonstrates significant competency in sales, products and service. * Developed communication skills. * Ability to troubleshoot. * Ability to work independently and as part of a team. * Ability to lead a team. * Ability to build and maintain strong customer relationships. Other * On a regular basis, requires the ability to walk. * On a regular basis, requires the ability to reach with hands and arms. * On a regular basis, requires the ability to stand for a minimum of 4 hours. * On a regular basis, requires the ability to lift and/or move 50 lbs. * On an occasional basis, requires the ability to climb a ladder and balance. * On a frequent basis, requires the ability to stoop, kneel and crouch Requirements Ulta Salon, Cosmetics & Fragrance, Inc. Tulsa OK

Guest Service Associates

Express Virtual Solutions, LLC