Guest Service Ambassador

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region's largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

The Guest Services Ambassador welcomes all patients, employees, and guests to Winchester Medical Center (WMC) and helps transition patients into their stream of care. The Guest Services Ambassador is often the first person encountered at WMC and sets the stage and tone for patient care and safety. This position helps transition patients into their stream of care by providing warm greetings, general information, wayfinding assistance, and wheelchair services, with exceptional customer service.

In order to be successful in this position, as well as to find it professionally and personally rewarding, the Guest Services Ambassador must possess the traits of high-energy and compassion, as well as an ability to work in a fast-paced environment.

Responsibilities include:

Greets patients, staff, and guests in a warm and friendly manner and provides excellent customer service. Ensures all guests check-in as appropriate. Provides intervention and appropriate de-escalation skills when there is a misunderstanding or upset between patient, visitor and/or staff. Provides relief for guest service information desk staff. Assists patients and guests with transfer from a wheelchair to a vehicle and vice versa. Assists and/or escorts patients and visitors up and down stairs. Provides wayfinding assistance to patients, guests, and employees. Cleans and disinfects wheelchairs as needed.

What You Will Bring:

Education

High School Diploma or GED required

Experience

Minimum one year of customer service, security, or related experience required

Certification & Licensures

Cardiopulmonary Recussitation (CPR) Certification required within 60 days of hire

Automated External Defibrillator (AED) Certification required within 60 days of hire

Qualifications

Excellent customer service and verbal communication skills required.

Ability to professionally and compassionately interact with patients and visitors according to their unique needs and professionally navigate potentially stressful circumstances required.

Excellent critical thinking skills with the ability to proactively anticipate patient, visitor, and employee needs and take appropriate action within the Ambassador role to assist in a professional and respectful manner required.

Ability to successfully complete required security, customer service, and patient transfer training required.

What You Will Get:

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan

• Dental and vision insurance

• Generous Paid Time Off

• Tuition Assistance

• Retirement Savings Match

• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing

• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.

Exclusions apply

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.

We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.

EOE

Criminal Background Checks

VA State Police

3rd party Background Check

FLSA Classification

Non-exempt

Grade

105

Physical Demands

6 B Volunteer, Hospitality, Thrift Shop