Guest Service Agent

Wyndham Worldwide Fort Stockton , TX 79735

Posted 2 months ago

La Quinta by Wyndham is now seeking a Guest Service Agent to join our team at the La Quinta by Wyndham Fort Stockton location in Fort Stockton, Texas.

Job Summary

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Education & Experience

  • College course work in related field helpful.

  • Experience in a hotel or a related field preferred.

  • High School diploma or equivalent required.

  • Computer experience required.

  • Customer Services experience preferred.

Physical Requirements

  • Flexible and long hours sometimes required.

  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Ability to stand during entire shift.

General Requirements

  • Maintain a warm and friendly demeanor at all times.

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

  • Must be able to cross-train in other hotel related areas.

  • Must be able to maintain confidentiality of information.

  • Must be able to show initiative, including anticipating guest or operational needs.

  • Perform other duties as requested by management.

Fundamental Requirements

  • Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

  • Review Front Office log and Trace File daily.

  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

  • Follow all cash handling and credit policies.

  • Be aware of all rates, packages and special promotions as listed in the Red Book.

  • Be familiar with all in-house groups.

  • Be aware of closed out and restricted dates.

  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

  • Be familiar with hospitality terminology.

  • Have knowledge of emergency procedures and assist as needed.

  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.

  • Use proper two-way radio etiquette at all times when communicating with other employees.

  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

  • Be able to complete a bucket check, room rate verification report, and housekeeping report.

  • Balance and prepare individual paperwork for closing of shift according to hotel standards.

  • Maintain and market promotions and guest programs.

  • Maintain a clean work area.

  • Assist guests with safe deposit boxes.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: La Quinta by Wyndham Fort Stockton, 1537 North Hwy. 285, Fort Stockton, Texas 79735

Employment Status: Part-time

What we expect from you

  • Bring your best every day

  • Put our guests first

  • Strive to exceed expectations in all you do

What you can expect from us

  • Best-in-class training and career development

  • Supportive and engaged team

  • Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: Midland

Apply now "

Find similar jobs:

Front Desk and Guest Services

CREATE JOB ALERTS | VIEW PROFILE

We noticed that you are already a member of our Talent Community. Please enter your password to continue.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
PartTime Customer Service Representative

Aaron's, Inc

Posted 3 days ago

VIEW JOBS 5/17/2019 12:00:00 AM 2019-08-15T00:00 Part-Time Customer Service Representative Job ID C1002Q1 Date posted 05/15/2019 Address: 1067 N US HIGHWAY 285 FORT STOCKTON Texas 79735 APPLY NOW Description: We are Aaron's - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – It is a career with purpose. Aaron's Part-time Customer Service Representatives drive sales by providing a welcoming, supportive customer experience unmatched in our industry. They help bring our customers one-step closer to their goals of ownership and are critical to the success of our stores. As a Part-time Customer Service Representative, you will support in-store, telephone, and direct marketing sales, assist with merchandising, and process renewal payments. Skills for Success Part-time Customer Service Representatives thrive in a fast-paced environment and are positive and professional problem-solvers motivated to do whatever it takes to help our customers achieve their goals. Part-time Customer Service Representatives can connect and relate well to people, listen attentively, explain things simply and easily. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work * Assist customers on the showroom floor * Accept and process customer payments * Direct customer opportunities to the Sales Manager as it relates to service and sales * Maintain the appearance and organization of the customer transaction counter * Assist in the maintenance of the showroom including but not limited to cleaning, organizing, and organizing merchandise * Maintain regular mailing campaign to drive revenue and partner with sales manager on sales campaigns * Input customer information for new lease agreements purposes * Update customer information and account statuses * Answer incoming phone calls and route to the appropriate team member * Meet and exceed daily, weekly and monthly sales goals * Process order forms and references * File and maintain customer folders and customer files * Any other reasonable duties requested by management Requirements * At least 18 years old * Ability to work schedule of hours varying from 8 am to 9 pm * High School diploma or equivalent preferred * Strong organizational and communication, both verbal and interpersonal skills * High energy with the ability to effectively perform all functions of the store and multitasking effectively * Ability to assist with lifting up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly * General product knowledge preferred * Maintain a professional appearance * Proficient computer skills and telephone etiquette * Strong sales skills in person and via telephone * Uphold the Aaron's Brand and protect company assets * High level of energy in the workplace Rewards Team members enjoy access to career training and advancement opportunities, and rewarded with competitive compensation, which includes: * 401(k) plan About Aaron's At Aaron's we provide sales and lease-to-ownership specialty items relating to furniture, consumer electronics, home appliances, and accessories through its more than 1,800 Company-operated and franchised stores. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career – our ability to influence people's lives. We help people "OWN IT", and if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today. Aaron's is committed to creating a diverse work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, military duty, gender expression, genetic information, or any other protected class. This requisition is not an actual job vacancy. This requisition serves to establish a pipeline of interested candidates for current or future opportunities at Aaron's. Aaron's is an Equal Opportunity Employer. Aaron's, Inc Fort Stockton TX

Guest Service Agent

Wyndham Worldwide