Guest Service Agent-Statue City Cruises - Battery Park

Hornblower New York , NY 10007

Posted 2 months ago

City Experiences is seeking Guest Service Agent for our Statue City Cruises operation in New York, NY (Battery Park).

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The Guest Services Agent is responsible for the end to end customer care for all guests at Battery Park, Liberty State Park, Liberty, and Ellis Island, depending on where the individual is assigned. The Guest Services Agent provides guests with boat schedules, ensures proper line management, crowd control, fields all possible guest questions, provides orientation and acts as a guest liaison for the company. The individual is also responsible for exemplary customer servicing, serving as the face of the company.

Essential Duties & Responsibilities:

  • Accurately handle cash, credit card and mobile payment options when handling ticket sales as required.

  • Sell and promote ticket options to visitors in an efficient and friendly manner.

  • Process will call orders as well as pass packages.

  • Responsible for line management and ensuring that guests are notified ahead of time of their options.

  • Responsible for providing guests with orientation and ensuring that they are on the right lines.

  • Must provide guests with exemplary customer service while still expediting the boarding process.

  • Interact as needed with NPS and all other staff on the islands.

  • Responsible for the preparation of guest service reports, synthesizing customer comments and reporting general servicing issues to management.

  • Responsible for ensuring proper schedules and signage are posted and updated.

  • Responsible for ensuring guests get to their destination and that all guests have disembarked from the islands at the end of the day.

  • Responsible for all customer responses as directed by Ticket Sales Supervisor/Guest Service Manager.

  • Regular attendance in conformance with the standards, which may be established by Statue Cruises from time to time, is essential to the successful performance of this Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

  • Additional job duties as assigned.

Requirements & Qualifications:

  • One plus years in customer care of guest servicing preferred.

  • Possess strong verbal skills and is comfortable working with people.

  • Requires outstanding communication skills and organizational skills.

  • Basic mathematical skills are also required.

  • Basic computer literacy, able to operate Word, Excel, etc.

  • Flexibility to work evening, weekend and holiday hours.

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

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Guest Service Agent-Statue City Cruises - Battery Park