Nemacolin Woodlands Resort Farmington , PA 15437
Posted 2 months ago
Nemacolin is in search of efficient, courteous and professional individuals that can provide excellent customer service while successfully transferring all incoming calls to the appropriate extensions. The Guest Service Agent will monitor and maintain all information requests and the morning wake-up calls register as well as be able to answer questions pertaining to facilities and activities; including directions.
ESSENTIAL FUNCTIONS:
Answer incoming calls quickly and efficiently using proper telephone etiquette.
Transfer calls to the appropriate extensions.
Complete daily morning wake-up calls and take requests for information via phone inquires.
Answer general reservation questions.
Answer questions pertaining to resort outlet times, activities, and directions.
Direct the needs of the guests to the appropriate departments.
Screen all outgoing calls from the switchboard.
Maintain updated guest messages to ensure the guest receives accurate messages.
QUALIFICATIONS:
High school diploma or equivalent required.
Candidate must have the ability to work a variety of shifts, including evenings, weekends, and holidays.
Candidate must have the ability to speak English fluently.
Why Work for Nemacolin?
Located in the beautiful Laurel Highlands of Southwestern Pennsylvania, Nemacolin is the area's premier destination for launching a five-star, five-diamond career in the hospitality industry. At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Our unique amenities and strong track record of exceeding industry standards make Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help associates to develop the skills necessary to advance within our organization by offering competitive wages and a comprehensive benefits plan including:
An attractive 401(k) plan
Paid vacation, holidays, and personal hours
Family medical, dental and vision insurance
Long-term & short-term disability insurance
Employee assistance program
Educational assistance
Local and resort discounts
On-site uniform and dry-cleaning services
Discounted meals during breaks in the associate break areas
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
AWARDS & ACCOLADES
Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.
ASSOCIATE REFERRAL PROGRAM
$1,000 Year-Round Referral Incentive
Seasonal Referral Incentive- Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days!
ASSOCIATE DISCOUNTS
(Keywords: Fast-Paced, Organized, Team, Calls, Phone, Operator, PBX, Listen, Telephone, Friendly, Customer Service, Guest Services, Hotel, Hospitality, Resort, Bellman, Valet, Morgantown, Pennsylvania, Uniontown, Farmington, Confluence, Markleysburg, Pittsburgh, Lemont Furnace, Mount Pleasant, Washington, Greene County, Westmoreland, Fayette, Hotel, Hospitality, resort, Lodge, lodging, Assistant, personal, customer service, entry)
Stonebridge Companies
Posted 2 days ago
VIEW JOBSNemacolin Woodlands Resort