Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Guest Service Agent Lead

Expired Job

Marriott International Stone Mountain , GA 30086

Posted 5 months ago

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.

With your skills and imagination, together we will innovate and reinvent the future of travel. Find Your World at Marriott Hotels.

Job Summary

Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations.

Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks.

Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.

Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift.

Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Assist management in motivating and coaching employees; serve as a departmental role model.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Stand, sit, or walk for an extended period of time. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.



upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Service Representative Full Time

Marriott International

Posted 2 months ago

VIEW JOBS 12/14/2018 12:00:00 AM 2019-03-14T00:00 Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. Find Your World™ at Marriott Hotels. Job Summary Welcome to our family As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe. The impact you'll make No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. What you'll do * Organize, confirm and process guest check-ins/ check-outs and adapt for any changes * Secure payment, verifying and adjusting billing as needed * Provide guests with room and hotel information, directions, amenities and local interests * Run daily reports, reviewing to see what needs to be communicated to the next shift's staff * Complete cashier and closing reports, counting the bank at the end of each shift securely * Accept and record wake-up calls, delivering to the right department * Communicate any emergency, lost item or theft to proper security staff and/or authorities * Keep contingency lists in case of emergency and communicate any necessary messages Perks you deserve We'll support you in and out of the workplace by offering: * Team-spirited coworkers * Encouraging leadership * Support to live a life of wellbeing and happiness * Opportunities to serve and give back to the community * Discounts on hotel rooms, gift shop items, food and beverage * Recognition programs What we're looking for * A warm, people-oriented demeanor * A team-first attitude * A gift for paying attention to the smallest details This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. You're welcomed here Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott International Stone Mountain GA

Guest Service Agent Lead

Expired Job

Marriott International