Guest Service Agent

Description The Hilton Santa Clara is seeking an enthusiastic Guest Service Agent to join our great team and enjoy all the benefits of our exciting hotel environment Come be part of one of the finest Santa Clara Four Diamond Hotels featuring 280 rooms in the heart of Silicon Valley next to the San Francisco 49'ers Levis Stadium, Great America Amusement Park and Santa Clara Convention Center. To provide our guests with excellent service at the front desk from making the reservation to departure. To respond to guests needs, requests and complaints. To sell guest rooms, food & beverage outlets and seasonal hotel promotions. Benefits Dental, Medical, and Pension applicable to the Collective Bargaining Agreement Vacation, sick and holiday pay Free Parking at the hotel Meal stipend Education Assistance Room Rate Discounts with any Hilton Brand Hotel Additional Room Discounts for select hotels within portfolio Two pairs of slip resistant shoes a year Discount rates for travel such as car rental, theme parks, and much more ESSENTIAL JOB DUTIES: Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. Check departing guests out of the hotel as per hotel procedures. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. Resolve guest problems and complaints. Adhere to guest safe deposit box procedures. Responsible for knowledge of groups and functions in the Hotel on a daily basis. This is a full-time position and requires flexible schedule including am and pm shifts, weekdays, weekends and holidays. Compensation: $26.43 an hour. The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please call (408)562-6714 or email Ngoc Diep at ngoc.diephiltonsantaclara.com to let us know the nature of your request. Qualifications Experience Ability to communicate verbally (including telephone contact) with Guests, management and co-workers. (required) Previous Hilton OnQ System experience preferred. (required) Previous computer experience required. (required) Skills Customer Service (preferred) ONQ (preferred) Microsoft Office (preferred) Multi-Tasking (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)