Guest Service Agent - Embassy

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.

• Ascertain callers' needs through open-ended questions.

• Describe room accommodations and all amenities.

• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.

• Access guest history records to best service guests; maintain accurate information in guest history files.

• Resolve guest complaints, ensuring guest satisfaction.

• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.

• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).

• Present folio to guest and resolve any disputed charges.

• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.

• Perform additional duties, as assigned.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is a full-time, year-round position working at the Embassy Suites Myrtle Beach. Flexible schedule is required, including weekends and holidays. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace