Guest Service Agent

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Potential Career Path

Front Desk Supervisor or Sales Coordinator

• Front Office Manager or Sales Manager

Position Requirements

• Immediately greet guest and offer to assist with their needs.

• Register and assign guests to hotel rooms.

• Establish method of payment and verify credit.

• Make and confirm reservations.

• Compute bills, collect payments, and make change for guests.

• Transmit and receive messages, using telephones or PMS system.

• Respond to guest requests in a timely manner.

• Receive and resolve guest complaints, elevating to supervisor if necessary.

• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

• Perform bookkeeping activities, such as balancing accounts and conducting audits.

• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

• Follow sustainability guidelines and practices related to HHM's EarthView program.

• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

• Ensure overall guest satisfaction.

• Perform other duties as requested by management.

Experience

• High School diploma or equivalent preferred.

• Previous customer service experience or equivalent training required.

• Knowledge of PMS systems preferred.

HHM Benefits and Perks

• Competitive wages for full time and part time opportunities

• Medical, Dental and Vision Health Insurance

• Paid Time Off

• 401k Company Match

• Free Basic Life Insurance

• Travel Discounts

• Commuter Transit and Commuter Parking Benefits

• Employee Assistance and Wellness Program

• Educational/Professional Development

• Referral Bonus Program

Benefits and Perks

• Competitive wages for full time and part time opportunities

• Medical, Dental and Vision Health Insurance

• Paid Time Off

• 401k Company Match

• Free Basic Life Insurance

• Travel Discounts

• Commuter Transit and Commuter Parking Benefits

• Employee Assistance and Wellness Program

• Educational/Professional Development

• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.

• Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability

• Hearts That Serve

• Only Excellence

• Stay Nimble

• Own It