Guest Service Agent

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Potential Career Path

Front Desk Supervisor or Sales Coordinator

• Front Office Manager or Sales Manager

Position Requirements

• Immediately greet guest and offer to assist with their needs.

• Register and assign guests to hotel rooms.

• Establish method of payment and verify credit.

• Make and confirm reservations.

• Compute bills, collect payments, and make change for guests.

• Transmit and receive messages, using telephones or PMS system.

• Respond to guest requests in a timely manner.

• Receive and resolve guest complaints, elevating to supervisor if necessary.

• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

• Perform bookkeeping activities, such as balancing accounts and conducting audits.

• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

• Follow sustainability guidelines and practices related to HHM's EarthView program.

• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

• Ensure overall guest satisfaction.

• Perform other duties as requested by management.

Experience

• High School diploma or equivalent preferred.

• Previous customer service experience or equivalent training required.

• Knowledge of PMS systems preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.

• Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability

• Hearts That Serve

• Only Excellence

• Stay Nimble

• Own It

About Us

A remarkable Seattle boutique hotel with the polish of a world-class resort, Pan Pacific Seattle is located on the border of Downtown and the booming South Lake Union neighborhood. Here, travelers are perfectly positioned in the heart of the Emerald City. Guests can easily reach Seattle's most sought after restaurants, upscale shopping, art galleries and museums. Within striking distance of the city's biggest attractions - both Seattle Center and Pike Place Market are just a short walk away

• Pan Pacific Seattle is a sanctuary in the city.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.