Guest Service Agent (Front Desk)| Waymore's Guest House & Casual Club | Modus By PM Hotel Group

The Property

Waymore's Guest House is a boutique hotel located in East Nashville, Tennessee with 93 guest rooms, suites and bunkrooms. We call it our guest house, because it was designed with comfort in mind above all else - in addition to the essentials, our spacious rooms are pet-friendly with sustainable bath amenities, locally-sourced art, thoughtfully-curated mini-bars and floor-to-ceiling windows. Waymore's is a new kind of Nashville hangout - A hotel that nods to the musicians behind the musicians and embraces the vibes of East Nashville…A Place for Long Hangs, Tall Tales & No Hard Feelings.

Who We Are

• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years.

• Passionate - about hospitality and fostering an environment where associates will thrive.

• Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.

• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.

• Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.

• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.

• A company that has a culture of promoting from within.

What You Will Be Doing

• Provide exceptional personalized customer service and experiences to guests.

• Live like a local. Knowledge of the neighborhood and city.

• Think on your feet, use good judgment and problem solve in a fast-paced environment.

• Provide support to front office leaders and the entire hotel team.

• Create a warm and welcoming atmosphere.

What We're Looking For

• Exceptional communication skills both verbal and written.

• Knowledgeable in Microsoft Office.

• Open availability required. Must be prepared to work various shifts (7-3pm, 3-11pm, weekdays, weekends, holidays).

What's In It For You

• Generous health, dental and vision insurance, plus 401K!

• Access to free virtual fitness classes and discounted in-person memberships.

• Gifted PTO on Day 1 + paid holidays

• Paid Parental Leave

• Tuition reimbursement opportunities - when you grow, we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

This position is non-exempt and will require standing and moving at least 75% of the time.