Guest Service Agent (Front Desk Agent)

Belmond Santa Barbara , CA 93103

Posted 6 days ago

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for todays luxury-seeking guest.

We are seeking an engaging Guest Service Agent to be responsible for the welcoming and departing of hotel guests in a courteously and efficient manner, processing payments according to establish hotel procedures, and providing information for any guest or visitor inquiry. It is important that confidentiality of guest and hotel information is protected and that reservation calls and inquiries directed to the hotel are handled in a warm and capable manner.

Requirements

This position requires a minimum of one year of related experience, preferably in a luxury hotel setting. This polished communication and clear decision maker must possess fluency in English. Any foreign language fluency such as Spanish, French, Japanese or German is a plus. Also required is the ability to provide legible communication and directions, strong attention to detail, the ability to remain stationary at assigned posts for extended periods of time, and the ability to work well under pressure for any walk-ins or departures within any given period of time. Must be proficient with math calculations. Computer experience with hotel software is a plus. Opera PMS is a strong plus.

Benefits

El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Service Agent II

Belmond

Posted 6 days ago

VIEW JOBS 2/1/2023 12:00:00 AM 2023-05-02T00:00 <p>El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest.<br></p><p>We are seeking an engaging Guest Service Agent II to be responsible for accurately taking and processing all guest room reservation requests while creating the ultimate guest hotel experience. This individual will also be responsible for efficiently and warmly transferring calls that come in through the main hotel line to the appropriate departments/individuals.<br></p><p><strong>Requirements</strong></p><p>This position requires proven effectiveness in telephone interaction to create the ultimate guest experience, preferably in a luxury hotel setting. The successful candidate will possess sincerity of focus, consistent attention to detail, and commitment to excellence. Must be able to accurately input reservation information into the property management system including but not limited to, guest address, credit and billing information, travel agent information and all special requests. The successful candidate will be knowledgeable about the hotel and or surrounding areas to give effective directions to all guests and patrons. Must have fluency in English and be proficient with math calculations. Computer experience with hotel software such as Opera PMS, GoConcierge, and Gmail is preferred.</p><p><strong>Benefits</strong></p><p>El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.</p><p>The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.</p><p>The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises. </p> Belmond Santa Barbara CA

Guest Service Agent (Front Desk Agent)

Belmond