Guest Service Agent

Drury Hotels Birmingham , AL 35202

Posted 2 months ago

Rise. Shine. Work Happy.

SO MUCH MORE

Property Location:

US AL Birmingham DIS Birmingham SE

BASIC FUNCTION:

Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc.

May also assist with set up breakfast and kickback which may include food preparation, set up, service and or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner.

Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of Drury Hotel's policies and procedures. Requires the ability to handle money, make change, and utilize office machines in normal day to day activities. Must be willing to and have the ability to work alone as scheduled.

You belong at Drury Hotels.

Learn about and apply to join our famly of employees.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Airport Agent Customer Service

Envoy AIR Inc.

Posted 2 weeks ago

VIEW JOBS 2/12/2020 12:00:00 AM 2020-05-12T00:00 Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: * Amazing employee flight privileges within the American Airlines global network * Training and development programs to take your career to the next level * Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities * Provide efficient, friendly service to all of our customers * Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers * Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges * Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times * Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies * Determine flight close-out time and prepare, complete, and check various flight forms for accuracy * Conduct agent observations and associate activities * Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation * Maintains supplies and inventory control logs * Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports * Assist management in the completion of administrative duties and to acts as a company representative when assigned * In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise * Responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day * Check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning * Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs * It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area * Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting Qualifications Who are we looking for? Requirements * Minimum age: 18 * High school diploma, GED, or international equivalent * Valid, unexpired and unsuspended driver's license; some license restrictions may prohibit a candidate from qualifying for this position * Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off * Flexible to work additional hours with short notice when operationally necessary * Possess the legal right to work in the United States * Must be able to read, write, fluently speak, and understand the English language * Demonstrated ability to communicate verbally and in writing * Organizational and interpersonal skills * Strong interpersonal, negotiation, and leadership skills preferred * Above average attendance preferred * Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred * One year of customer service experience preferred * Prior training and/or curriculum development experience preferred * Experience using Word and Excel preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled Options Envoy AIR Inc. Birmingham AL

Guest Service Agent

Drury Hotels