Guest Service Agent Aqua Ohia Waikiki Full-Time A190058

Interval Leisure Group Honolulu , HI 96812

Posted 2 weeks ago

Come join our team!

Why?

You're Gonna Love It Here!

When you work at Aqua-Aston, you become part of our ohana. We are a tightknit group of diverse individuals who encourage each other to be our best selves.

It's Not Just A Job

Our employees smile, not because we want our guests to feel welcome, but because we can't help it. Our work is fulfilling because we're in the business of spreading aloha to our guests.

We Make Promises

Aqua-Aston offers competitive benefits, opportunity for growth, and a fun, rewarding work environment. We believe respect and teamwork are integral to our company's success.

Job Description

AQUA OHIA WAIKIKI 2280 Kuhio Ave. 96815

The Guest Service Agent ensures guests are treated with Aloha spirit, accurately, and efficiently. To serve as the "front line" personnel to the guest in handling problems, complaints, information needs and to show the guest the degree of attention, professionalism and clean appearance they expect from a top of the line hotel with a well-trained staff.

Essential Functions:

  • Check in and out all guests as courteously and effectively as possible.

  • Post all charges correctly to guest accounts during shift.

  • Count bank at the beginning and end of the shift, balance all departments and make deposit with completed accuracy.

  • Accurately handle the basic functions of PBX and the front desk such as checking guest in and out, taking and forwarding messages and taking reservations.

  • Responsible for knowledge regarding groups, VIP's, transients, special events.

  • Serve as an unending informational source for all hotel guests.

  • Check bags for guests who wish to store them.

  • Read daily departmental emails.

  • Monitor lobby for non-hotel guests.

  • All other miscellaneous responsibilities as assigned and deemed appropriate by management.

Qualification Standards:

  • Adaptable experience with travel industry reservation systems and hotel property management systems preferred.

  • Standard Microsoft Office tools essential.

  • Knowledge of database system development preferred.

  • Must maintain a neat, clean and well-groomed appearance (specific standards available).

  • Excellent oral and written English communication skills

Diversity Commitment

We celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better a better place to work, a better place to grow, enabling a better way to see the world. We are fully committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.

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Guest Service Agent Aqua Ohia Waikiki Full-Time A190058

Interval Leisure Group