Guest Service Agent - 1230787

Hyatt Chicago , IL 60602

Posted 5 days ago

Description

Checking people in and out. It's a no brainer, right?

Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Front Desk Agent with Interstate, you'll have many opportunities to brighten someone's day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.

  • Welcome and serve guests in person and over the phone everyday.

  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

Property: Hyatt Centric The Loop Chicago

Hotel Brand/Office Type: Interstate Hotels & Resorts

Primary Location: United States-Illinois-Chicago

Schedule: Full-Time

Job: Guest Service Operations

Job Sub Category: Guest Services

Req ID: 1230787



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VIEW JOBS 7/15/2018 12:00:00 AM 2018-10-13T00:00 Job Summary Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Front Desk Agent with Interstate, you'll have many opportunities to brighten someone's day. As a Front Desk Agent, you will * Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. * Welcome and serve guests in person and over the phone everyday. * Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. This position requires the completion of an online Guest Service assessment. Shortly after submitting your application you will receive an email with a link to the online assessment. Your application will not be considered further until you have also finished and submitted the assessment. The assessment will take about 25 minutes and we recommend you dedicate time without distractions or interruptions to complete it. Please complete the assessment as quickly as your schedule allows. If you have already completed a Guest Service assessment within the last 90 days you will not be required to complete one again. Location: Chicago Illinois Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement. If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply. Interstate Hotels & Resort Chicago IL

Guest Service Agent - 1230787

Hyatt