Guest Service Agent 1

Drury Hotels Las Cruces , NM 88005

Posted 2 months ago

STARTING RATE: $10.65

Basic Function

Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in / out, promoting company programs, maintaining guest records, cash handling, etc.

May also assist with set up of Breakfast or Evening Beverage which may include food preparation, set up, service and / or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.

General Knowledge, Skill and Ability

Requires ability to take written and verbal direction and speak English clearly and read English.

Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment.

Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Requires thorough knowledge of Drury Hotels policies and procedures, for guest services.

Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities.

Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Mental and Physical Requirements

AGE: Must be at least 18 years of age.

EDUCATION: Requires knowledge, skill and mental development equivalent to completion of 4 years of high school.

EXPERIENCE: Experience in working with the public in a service industry or in related activities is preferred.

ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds.

Working Relationships

Reports to the General Manager, Assistant General Manager or Front Office Manager.

Maintains and promotes a positive and cooperative work relationship with all hotel departments

I have read and discussed the above with my manager, and I fully understand the description of my job.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Public Safety Officer I Guest Relations/Security

Lifepoint Hospitals

Posted 6 days ago

VIEW JOBS 10/13/2019 12:00:00 AM 2020-01-11T00:00 Public Safety Officer is responsible for monitoring visitors and assisting with the arrival and departure of MMC guests. May require pushing, pulling and lifting very heavy weights (up to 75 pounds), such as assisting patients to and from vehicles by wheelchair to their hospital destination. Officer will be required to be on his/her feet for an extended period of time, answer phones and demonstrate proper phone etiquette, handle multiple tasks in a fast-paced environment, have good audio and visual acuity in order to communicate effectively and must be able to work in all weather conditions. Must possess the ability to reason and think logically and be able to read and write. Responsible to create a safe environment for all guests and staff. Minimum Education: High school diploma or equivalent required. Minimum Experience: Previous Security Officer experience strongly preferred. Must possess a current New Mexico Drivers license with no DWI convictions and proof of current vehicle liability insurance. Must project a professional presence, excellent written and oral communication skills and the ability to work with people in a tactful and courteous manner. Must be able to work holidays and weekends. Lifepoint Hospitals Las Cruces NM

Guest Service Agent 1

Drury Hotels