Guest Room Attendant / 20 Hour / BWH Food Service

Brigham And Women's Hospital Boston , MA 02298

Posted 2 months ago

GENERAL SUMMARY/ OVERVIEW STATEMENT:

As a member of the Room Service team, the individual will be tasked to assist and deliver in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff.

This position requires working with and assisting other members of the Room Service team and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following Federal, State, Local and hospital sanitation and safety procedures. As outlined in the Food Service Department's HAACP program.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1.Prepare aesthetically pleasing and 100% accurate trays within 45 minutes of patient ordering meal.

2.Participate in a restaurant-style cold/hot production in preparing the highest quality food product in accordance to departmental standards. This includes preparing select food items for meal service.

3.Deliver complete and accurate trays and food requests no later than 45 minutes of placing order and collecting trays no later than 1 hour after tray delivery while compiling with the departmental policies and procedures for tray delivery and pickup. Including verifying patient's menu selections to food items served on the tray and then immediately fixing mistakes. Delivery of food requests could be to an inpatient or outpatient area of the hospital.

4.Act upon patient meal service requests either by resolving the issue directly or alerting issues to the call center or supervisor.

5.To contact a supervisor or diet tech to substitute an item.

6.Deliver nourishments to patient bedside and floor nourishment areas. According to guidelines, inventory and order nursing station refrigerator supplies.

7.Record nursing station refrigerator temperatures to document food stored according to state-local-JCAHO regulations.

8.Bill and collect the cost of a guest or staff order in the form of cash, check, or credit card. Does not accept gratuities to perform assigned work duties.

9.Adhere to hospital and departmental hand hygiene policy and procedures.



  1. Inventory and restock food and equipment, prior to meal service and assure adequate levels during meal service.

  2. To operate equipment for meal service, including coffeemaker, toaster, microwave oven, mixer, blender and other necessary equipment for meal service.

  3. Clean and sanitize equipment according to departmental policy. Perform cleaning duties as assigned. May need to assist with dish room tasks.

  4. Assist in orientation and on-the-job training of new Room Service Team members and Dietetic Interns.

  5. For administrative purposes, monitor, collect and/or record operation specific data.

  6. Perform duties of other Room Service Team members when required and skill appropriate.

  7. Adhere to departmental and hospital policies and procedures and other foodservice regulations at all time.

  8. Participate in and monitors, according to preset criteria, sanitation and safety procedures - including HACCP program.

  9. Perform all other duties as assigned.


1.The position requires the ability to read, write and speak English, to follow and give oral and written instructions, to be able to communicate with patients, hospital personnel, and co-workers. This level is normally acquired through completion of a high school education.

2.Bilingual preferred.

3.High school education preferred, and 1-2 years of work experience preferably in food service or customer service. A basic supervisory course is strongly recommended.

4.Knowledge of therapeutic diet orders.

5.Knowledge of the food and restaurant regulations set by the federal, Massachusetts and Boston City Health Codes and Joint Commission on the Accreditation of Hospitals.

6.Must have computer skills and basic mathematics knowledge, including ability to work with money and cash registers.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

1.Must be pleasant and friendly, flexible, hard-worker, and work well with others.

2.Must have good hand-eye coordination, good manual dexterity and a good attention span.

3.Must have the ability to communicate well in order to discuss semi-complex and involved information with other employees, staff members, patients or general public in a sensitive manner.

4.Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files.

5.Must be able to adhere and enforce new or updated policies and procedures.

6.Prior experience in the field of nutrition is a plus.

7.Ability to read, write, and speak another language is a plus.

8.Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements.

9.Must be able to inventory food, supplies and menus and make appropriate adjustments.



  1. Must be able to take and record food and equipment temperatures accurately and appropriately.

WORKING CONDITIONS:

1.Possible on feet for most part of the day (90%).

2.Involves occasional lifting of items up to 25 lbs., pushing and pulling food carts.

3.Works in heated and air-conditioned office, patient floor, and kitchen.

4.Work involves occupational risks commensurate with work hazards and physical requirements, i.e., wet slippery floors, chemical solutions, handling hot water and soup (180-190 degrees), frequent bending and tray handling.

5.Consequence of errors ranges from no harm to serious harm such as incorrect trays to patients, injured employees and broken equipment.

6.Work involves rotating shifts as early as 6:00 AM to as late as 11:30 PM, required to work weekends and holidays.

HOSPITAL WIDE RESPONSIBILITIES:

Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operating Room Assistant / 40 Hour / Rotating BWH Operating Room

Brigham And Women's Hospital

Posted 4 days ago

VIEW JOBS 8/9/2022 12:00:00 AM 2022-11-07T00:00 <p>GENERAL SUMMARY/OVERVIEW STATEMENT:</p><p>Operating Room Assistant works under the direct supervision of the Supervisor of PCA. The ORA is responsible for transporting patients, cleaning O.R.s, maintaining a clean environment, moving equipment, delivery of specimens, second scrubbing PRN, and other duties as assigned. The ORA functions as a member of the Perioperative Nursing Team who has specific knowledge, skills and training to work in an Operating Room Environment.</p><p>PRINCIPLE DUTIES AND RESPONSIBILITES:</p><ul><li><p>Promotes a philosophy of patient/family focused care through cordial greeting and interactions with patient, families and hospital personnel</p></li><li><p>Provides hospital/unit orientation information for guest, patients and families</p></li><li><p>Demonstrates an awareness of hospital systems and procedures, location of all departments, procedure areas and other patient services. Refers patients, families and others to appropriate resources</p></li><li><p>Independently transports and assists in the transfer of patients of all age group, adolescence through geriatric</p></li><li><p>Properly identifies patients utilizing 2 approved identifiers</p></li><li><p>Ensures safety and support measures in patient transfer ( i.e. bedrails raised, patient covered with blanket and warm)</p></li><li><p>Is aware of special precautions in transferring patients with precautions</p></li><li><p>Is aware of proper body mechanics when assisting in patient transfer and lifting of heavy objects</p></li><li><p>Clean Rooms (operating rooms, induction rooms, set-up areas, autoclave areas, scrub sink areas)</p></li><li><p>Remove suction containers and equipment, laundry bags, trash bags</p></li><li><p>Wash furniture and make up O.R. beds</p></li><li><p>Clean off blood from surfaces (i.e. walls, equipment, etc.)</p></li><li><p>Clean floors</p></li><li><p>Exchanges full biohazardous needle / medication waste / chemotherapy / sealed sources of radiation and radioisotopes.)</p></li><li><p>Anticipates and is attentive to progress of O.R. schedule, has supplies ready for immediate use in order to meet tight deadlines of following cases</p></li><li><p>Keep the corridors clean and free of trash and debris</p></li><li><p>Assist in retrieval, moving, set-up and return of specialized equipment and instrumentation, (i.e., fracture table preparation, ICU beds, foot pedals, intact electrical cords; anesthesia carts etc.)</p></li><li><p>Delivery of specimens to labs (i.e. microbiology, cytology, pathology, etc.)</p></li><li><p>Collect and log specimens from refrigerators</p></li><li><p>Retrieving, delivery and return of blood products</p></li><li><p>Utilizes patient identifiers when retrieving blood products</p></li><li><p>Ensures proper hand off of products to OR staff</p></li><li><p>Creates stock lists, obtain and stock O.R. scrub sink, set-up rooms, work stations and autoclave areas (i.e. face masks, soap, paper work, etc.)</p></li><li><p>Distribute linen</p></li><li><p>Carry out duties that are &quot;service specific&quot; (i.e. PACU, Amigo, Interventional Radiology etc.)</p></li><li><p>Reporting broken stretchers, beds equipment etc.</p></li><li><p>Filling out equipment repair sheet and taking broken stretchers out of circulation.</p></li><li><p>Carry out standard duties which are within scope (i.e. hold limbs, assist in positioning patients)</p></li><li><p>The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients (all age groups) served in the Perioperative area and Operating Rooms</p></li><li><p>Performs pre-operative surgical preps (i.e. wash site and hair clipping)</p></li></ul><p>Brigham and Women's Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.</p><p>BWH Hospital I CARE Standards</p><p>The I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high quality patient and family centered care.</p><p>C. I will Communicate my commitment to high quality performance</p><p>A. I will Appear and act as a professional</p><p>R. I will Respect all individuals</p><p>E. I will Extend myself</p><p>QUALIFICATIONS:</p><ul><li><p>High school graduate or equivalent</p></li><li><p>Able to read, understand and write English</p></li><li><p>Successful completion of Hospital Orientation</p></li><li><p>Successful completion of Departmental Orientation and Training</p></li></ul><p>SKILLS/ABILITIES/COMPETENCIES REQUIRED:</p><ul><li><p>Must be able to lift 40lbs. Independently</p></li><li><p>Must be able to push stretcher independently with patient weighing up to 250lbs</p></li><li><p>Must be able to comprehend written directions for mixing cleaning supplies and ordering supplies</p></li><li><p>Must be aware of proper body mechanics when assisting in patient transfer and lifting of heavy objects</p></li><li><p>Must possess interpersonal skills sufficient to interact effectively with other health care members</p></li><li><p>Must constantly be alert and attentive to progress of O.R. schedule to meet tight deadlines of following cases</p></li></ul><p>WORKING CONDITIONS:</p><p>Work is performed in a sterile and substerile environment requiring wearing surgical scrub attire which includes, but is not limited to scrubs, hat, mask, gloves, booties, gown and goggles. There may be times when the temperature is required to be very warm (&lt;80 degrees) for hours at a time. Work is underground with no windows or exposure to light. There are areas with some physical discomforts due to unpleasant odors and high noise level. Handling of body fluids; sharps and tissue occurs frequently. Therefore strict adherence to precautions is mandatory and carelessness could result in exposure and/or injury. The environment is fast-paced, high stressed, demanding and intense atmosphere.</p><p>FISCAL RESPONSIBILITY:</p><p>Use of supplies wisely as not to create waste. The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, requirements or skills required of personnel so classified.</p><br> Brigham And Women's Hospital Boston MA

Guest Room Attendant / 20 Hour / BWH Food Service

Brigham And Women's Hospital