Guest Relations Representative I - Healthpark

Job Summary Performs administrative functions for assigned areas/departments. # Job Responsibilities Receives, screens, routes, and responds to incoming telephone calls. Takes accurate messages and ensures timely delivery. May be required to schedule appointments. May be required to enter demographic, employer, or insurance data into various systems. Communicates and interacts effectively with all contacts which may include guests, patients, physicians, employers and their office staff. Complies with privacy and confidentiality policies when communicating with callers and guests. May be required to take patient vitals and room patients as needed. May be required to assist and support all retail functions of center and ensures accuracy with facility access, transactions, and delivery of information. Effectively balances cash drawer. May be required to collect co-payments and other fees for services during registration. Reconcile co-payments and cash receipts at the end of each shift. Maintains accurate and complete records for all clients ensuring checks and balances. May be required to assist in maintaining the cleanliness of the facility and the stocking of supplies. May be required to assist in promotional programs and coordination of programs and special events as appropriate. Qualifications High school diploma, General Equivalency Diploma (GED) or higher preferred No experience required FA - First Aid certification required within 90 days of employment in this position AND BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position OR Heartsaver CPR AED required within 90 days of employment in this position Skills and Attributes Requires critical thinking skills and decisive judgment. Works under minimal supervision. Must be able to work in a stressful environment and take appropriate action. Physical Demands Standing: Occasionally Walking: Occasionally Sitting: Frequently Lifting 0-25 lbs: Rarely Lifting 25-75 lbs: Never Lifting over 75 lbs: Never Carrying 0-25 lbs: Rarely Carrying 25-75 lbs: Never Carrying over 75 lbs: Never Pushing/Pulling 0-25 lbs: Rarely Pushing/Pulling 25-75 lbs: Never Pushing/Pulling over 75 lbs: Never Climbing: Rarely Bending/Stooping: Rarely Kneeling: Rarely Crouching/Crawling: Rarely Reaching: Occasionally Talking: Frequently Hearing: Occasionally Repetitive Foot/Leg Movements: Never Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Never Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

Job Summary

Performs administrative functions for assigned areas/departments.

Job Responsibilities

• Receives, screens, routes, and responds to incoming telephone calls.
• Takes accurate messages and ensures timely delivery.
• May be required to schedule appointments.
• May be required to enter demographic, employer, or insurance data into various systems.
• Communicates and interacts effectively with all contacts which may include guests, patients, physicians, employers and their office staff.
• Complies with privacy and confidentiality policies when communicating with callers and guests.
• May be required to take patient vitals and room patients as needed.
• May be required to assist and support all retail functions of center and ensures accuracy with facility access, transactions, and delivery of information.
• Effectively balances cash drawer.
• May be required to collect co-payments and other fees for services during registration.
• Reconcile co-payments and cash receipts at the end of each shift.
• Maintains accurate and complete records for all clients ensuring checks and balances.
• May be required to assist in maintaining the cleanliness of the facility and the stocking of supplies.
• May be required to assist in promotional programs and coordination of programs and special events as appropriate.

Qualifications

• High school diploma, General Equivalency Diploma (GED) or higher preferred
• No experience required
• FA - First Aid certification required within 90 days of employment in this position AND
• BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position OR
• Heartsaver CPR AED required within 90 days of employment in this position

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Physical Demands

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Frequently
• Lifting 0-25 lbs: Rarely
• Lifting 25-75 lbs: Never
• Lifting over 75 lbs: Never
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Never
• Carrying over 75 lbs: Never
• Pushing/Pulling 0-25 lbs: Rarely
• Pushing/Pulling 25-75 lbs: Never
• Pushing/Pulling over 75 lbs: Never
• Climbing: Rarely
• Bending/Stooping: Rarely
• Kneeling: Rarely
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Frequently
• Hearing: Occasionally
• Repetitive Foot/Leg Movements: Never
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Never
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.