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Guest Relations Rep I-Critical Care

Expired Job

Owensboro Medical Health System Owensboro , KY 42302

Posted 3 months ago

Job Summary Acts as a liaison between guests, staff and patients to respond to all information inquiries. Job Responsibilities Receives, screens, routes and/or responds to all incoming telephone inquiries. Greets all guests and provides proper directions or instructions based on guests# needs. Updates diet orders and verifies patient diet upon tray deliveries for hospital dining on-call program. Transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in EMR, assembling paper-lite chart, and assisting with patient bed placement. Enters staff assignments into Responder 5 System and verifies staff have logged in and out of the system to review assignments. Acts as a central information resource to physicians, family, coworkers and health team. Maintains and regularly updates patient information. Routes or responds to general inquiries for information or directions. Arranges for patient transport services in Tele-tracking. Answers call lights in a timely manner identifying self and addressing patient by name, takes the appropriate action in a timely manner and logs all calls. Facilitates communication among patient care team. Maintains centrally accessible resource materials (phone books, quick reference for supplies). Serves as a resource regarding electronic medical record. Requests outside medical records. Scans documents into Electronic Medical Record (EMR). Serves as scanning super user. Break down discharges and take to Health Information Management. Cleans/organizes work area upon arrival, including the physician dictating area. Checks copiers/printers at beginning of shift. Enters work orders and orders supplies. Receives and processes visitors# suggestions and complaints. May monitor tube system and handle medications in accordance with medication safe handling practice. Organizational Responsibilities Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization; behavior supports the organization#s core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation. Education High school diploma, General Equivalency Diploma (GED) or higher required. Licensure/Certification/Registration Certified as a Basic Life Support (BLS) Healthcare Provider preferred. Work Experience No experience required. Skills and Attributes Requires critical thinking skills, decisive judgment and works under minimal supervision. Must be able to work in a stressful environment and take appropriate action. FLSA Classification Non-Exempt Disclaimer This description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all areas. Additional Position Related Details Populations Served Training is provided relevant to the population served, based on scope of care of the service assignment. Physical Requirements Activity and Frequency: Bending/Stooping

  • Never Climbing

  • Never Keyboard Data Entry

  • Frequently Kneeling

  • Never Lifting/Moving Patients

  • Never Lifting/Carrying (Non-Patient)

  • 0-25 lbs

  • Never Lifting/Carrying (Non-Patient)

  • 25-75 lbs

  • Never Lifting/Carrying (Non-Patient) - over 75 lbs

  • Never Pushing/Pulling

  • 0-25 lbs

  • Never Pushing/Pulling

  • 25-75 lbs

  • Never Pushing/Pulling - over 75 lbs

  • Never Reaching

  • Frequently Repetitive Foot/Leg Movements

  • Never Repetitive Hand/Arm Movements

  • Never Running

  • Never Sitting

  • Frequently Squatting

  • Never Standing

  • Frequently Walking

  • Frequently Audible Speech

  • Frequently Hearing Acuity

  • Frequently Smelling Acuity

  • Never Taste Discrimination

  • Never Vision: Depth Perception

  • Frequently Vision: Distinguish Color

  • Frequently Vision: Seeing

  • Far

  • Frequently Vision: Seeing

  • Near

  • Frequently Exposures Owensboro Health is committed to providing a safe working environment including training and access to person protective equipment necessary to this position. While performing duties of this position, occupational exposure to bloodborne pathogens is present for all employees.

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Guest Relations Rep I-Critical Care

Expired Job

Owensboro Medical Health System