Guest Relations Host/Hostess

Seaworld Parks San Antonio , TX 78245

Posted 2 weeks ago

Primary Purpose:

To connect with park guests through the sale of all SeaWorld & Aquatica admission, parking and amenity products, utilizing various sales channels.

Basic Qualifications:

  • Must have excellent communication skills and problem solving abilities. ?

  • Must be able to push, pull and lift a minimum of 50 lbs.

  • Must have basic computer skills and familiarity with Microsoft Window's operating system

  • Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.

  • Must be able to process monetary transactions and accurately use a register; cash handling experience a plus.

  • Must be comfortable handling large amounts of cash

  • Must be able to stand, walk, and work in extreme weather conditions for prolonged periods of time.

  • Must be willing to work as part of a team.

  • Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.

  • Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations

  • Must be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.

  • Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines

Duties and Responsibilities:

  • Accurately process monetary transactions and manage a register.

  • Perform crowd control tasks in order to open and close location efficiently.

  • Process group reservations, quick queues, lost ticket, education programs, global reservations and parking while accurately processing monetary transactions.

  • Handle Will Call and Interaction Program requests.

  • Adhere to all cash handling policies and procedures to ensure accuracy and accountability.

  • Work as part of a team to increase productivity while providing excellent guest service.

  • Consistently practice safe work habits including, but not limited to use of personal protective equipment, lifting and reporting of unsafe situations.

  • Provides excellent guest service to guests and ambassadors.

  • Maintains a professional appearance that meets SEA grooming standards.

NOTE - STATUS INFORMATION:

Part-time ambassadors are year-round employees. They will be scheduled in accordance with our operating schedule and will need to be available weekends, 4-6 days a week during spring break and summer, as well as holidays. Hours may vary based on business need on a year-round basis.

Seasonal ambassadors will be scheduled in accordance with the 2020 operating schedule which could include weekdays, weekends, evenings and holidays. Hours will vary based on business need and employment will not exceed 180 days (6 months). Please see available seasons below:

  • Spring + Summer Season: Seasonal ambassador must be available to begin work in February to end no earlier than Aug/Sept. Ideal candidates will be available to work spring break (March 7-15)
  • Summer + Fall Season: Seasonal ambassador must be available to begin work in July to end no earlier than October. Ideal candidates will be available to work until November 1st.

You will select desired status once you "Apply For This Job" below.

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Guest Relations Host/Hostess

Seaworld Parks