Freebirds is looking for a Guest Relations Coordinator to receive and respond to restaurant feedback and fanatic questions. As the primary admin of guest email tool, the Guest Relations Coordinator will be in constant contact with Regional Managers to promptly and appropriately assure that our guests feedback is responded to accordingly.
Provides well documented and researched responses to Freebirds guests in response to their communications received via email, phone, and Desk.com.
Respond to guest feedback in a prompt and respectful manner within 24-48 hours of receipt.
Follow up with restaurant and Regional Managers to gather and assess feedback to resolve guest inquiries.
Develop and maintain tracking reports; ensure reports are distributed to Regional Managers and operations team.
Categorize issues to monitor ongoing trends and communicate finding to operations team.
Identify and recommend process improvements; develop and recommend new procedures to operations team to maintain and improve efficiency in handling guest correspondence.
Send burrito vouchers to guests at the request of Regional Management Team.
Assist Marketing Department with gift card and Freebirds Fanatic program and answer all guest inquiries.
Provide general support to Marketing Department.
2+ years experience in customer service
Intermediate Microsoft Office skills, especially Microsoft Word.
Mac operating system proficiency.
Some restaurant experience preferred
Guest obsessed-willing to go above and beyond serving the guest.
Outgoing and engaging personality.
Decision making skills, organizational and conflict resolution skills.
Proactive thinker, self-motivated, and displays excellent problem solving skills.
Strong written and verbal communication skills.