Guest Relations Associate: Lead (Nc, Durham)

The Guest Relations Associate Lead supports the Museum's mission by maintaining a positive and proactive work environment, delivering an exemplary level of service during a guest's visit from check-in to departure, and being knowledgeable about Museum programs, events, exhibits, procedures, and products. Area of focus will be either Ranging or the Admissions Desk as assigned.

Responsibilities

• Able to share knowledge and excitement of our exhibits and range through our 84 acre campus providing a stellar guest experience

• Warmly welcome visitors and provide them with information concerning prices, daily programs, exhibits and events to help facilitate a great experience and foster repeat visits

• Sell admission, membership and train tickets while providing exceptional customer service - will be Front Desk Lead 2-5 shifts per work week

• Be the expert in your assigned area as an example for the part time team - deliver consistently excellent guest experiences and be fully knowledgeable on museum programs and policies

• Anticipate guests' needs and provide guest feedback to appropriate Museum department

• Foster a positive staff culture and work environment

• Be cross trained in all Guest Relations roles including admissions, ranger, parking and group check-in and remain flexible to fill in any role on a given day

• Lead training in your area of expertise for current and new team members under the guidance of the Guest Relations Manager or Assistant Manager

• Assist MOD with opening and closing procedures, taking radio calls, facility preparation, cash counting/ drawer preparation, clearing the campus and emergency response

• Perform regular campus checks to ensure a clean, welcoming, friendly environment for guests Ability to work outdoors in all weather

• Transport guests and staff in golf cart and museum road vehicles as needed

• Other indoor and outdoor duties as assigned