Guest Operations Specialist - San Jose

Blueground San Jose , CA 62682

Posted 3 weeks ago

At Blueground, we are guided by a vision to make people feel at home wherever they choose to live. By offering fully-furnished apartments that are move-in ready in the worlds most vibrant neighborhoods, we provide our guests with the opportunity to simply #ShowUpStartLiving. Behind the scenes, we strive for a tech-powered living experience that guests love, homed in an organization where great people are proud to work.

Weve grown a lot since our founding in 2013. We are now hosting guests in more than 5,500 homes in 18 cities. We have raised more than $258m+ in funding to date and thats just the beginning.

What drives our success is how each of our team members applies our core values. To our team, Time is everything, and we cherish it greatly. For us, Excellence isnt simply a standard, but an exciting way to look at life. We Care deeply about our clients and colleagues and never lose sight of the human element, which goes hand-in-hand with Transparency which we believe makes our day-to-day life easier.

We are looking for a Guest Operations Specialist to join our fast growing San Jose team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks and thoughtful as to ensure that the property is continuously in pristine condition for our guests. The role is primarily responsible for assisting our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise. These issues include but are not limited to handling guest lockouts, emergency relocations, as well as keeping Operations Managers informed of potential repairs and actions being taken.

Please note that this role has a 5 days/week schedule, but with 1 weekend day included (eg Tue-Sat) and is located in San Jose.

What youll focus on:

  • Work with our team of Operations Managers to ensure our properties are fully-equipped and move-in ready for our guests.
  • "Be Blueground's "boots on the ground" to help resolve issues impacting our guests such as handling guest concerns, requests, maintenance matters/repairs and technology issues (e.g., supervising handyman/locksmith/plumber, managing deliveries, handling building maintenance/follow-up, resolving WIFI/TV issues, etc.)
  • Perform unit check-in & check-outs before and after every guest stay to ensure each apartment meets business + guest quality standards
  • Carry out Blueground homes walkthroughs to ensure all quality assurance criteria are met when it comes to post maintenance/service requests, interiors/furnishing specifications, and overall design and aesthetics
  • Showcase your knack for custom-centricity by being the main point of contact between our guests and the Customer Experience team
  • Balance workflow processes with independent on-the-go work most of the time, and desk-based tasks (e.g., email, slack, G-suite) the rest of the time

What were looking for:

  • Problem solver, with ability to work in a fast-paced and "get the job done" culture
  • Enthusiasm to own a part in driving operational excellence
  • Detail-oriented
  • Confident user of technology (email, slack, G suite)
  • Access to a reliable vehicle & drivers license for roles based in certain markets (e.g., SF/Bay Area, Seattle, Los Angeles) with reimbursement for mileage
  • A positive, driven, upbeat and friendly personality

Your benefits:

  • Be part of a fast-growing global startup thats shaping the future of renting & living around the world
  • Competitive salary
  • Flexible paid time off
  • Enhanced parental leave
  • 401k retirement plan
  • Corporate cell phone plan
  • Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to OneMedical and Health Advocate
  • Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, color, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

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Guest Operations Specialist - San Jose