Guest Experience Specialist (Sales Associate)

Petco Costa Mesa , CA 92626

Posted 4 weeks ago

If you're both an animal lover and a people person, a position in one of our stores might be a great fit. We're looking for people with a strong commitment to helping pets and their parents experience their very best lives together. When you join us, you'll be part of a great team, working together to achieve sales goals while doing work you truly love.

Purpose Statement:

Provides optimal guest experience services. Assists guests in the proper selection of merchandise in accordance with their identified needs. Demonstrates a high level of interest in the welfare, health, and proper handling of all animals. Performs cashiering duties. Performs related duties in support of the store attaining its assigned sales goal. Ensures merchandise is properly stocked and priced. Adheres to established operational guidelines and store policies and procedures. Evaluates guest inquiries and as needed refers to Guest Experience Leader and/or Leader on Duty.

Key Accountabilities:

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

  • Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.

  • Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.

  • Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.

  • Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.

  • Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.

  • Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.

  • Assists in stocking and facing merchandise according to established standards.

  • Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip. Adheres to loss prevention policies.

  • Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.

  • Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.

  • Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.

  • Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.

  • Assists store leadership in the opening/closing of the store as needed, to include the accurate completion of required paperwork.

  • Participates in the completion of quarterly and annual physical inventory counts.

  • Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.

  • Performs special projects as assigned.

Supervisory Responsibility:

None.

Work Environment:

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Education and Experience

Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. A qualified applicant will be required to demonstrate proficiency in the areas of mathematics, and above average communication


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Inside Sales Associate

Ideal Tax Solution

Posted 2 days ago

VIEW JOBS 4/1/2020 1:46:18 PM 2020-06-30T13:46 <p>We are growing and looking to expand our team of Sales Professionals. We are in search of qualified candidates who are driven, self-motivated and are passionate about the field they work in. Ideal Candidates must have the willingness to learn, grow and be a dedicated Team Player. We operate as a solid unit and really care about the future of<strong> ITS</strong> and Our Career Growth within it.... The Opportunities can be endless!</p> <p> </p> <p><strong>WE ARE ACTIVELY HIRING FOR INSIDE SALES CLOSERS!!</strong></p> <p> </p> <p>Our <strong>Inside Sales, Tax Associates</strong> are provided with exclusive, quality leads, derived from our own branded online and radio advertisements, our Associates also receive inbound calls from prospective clients and internet inquiries (generated from our website) directly from individuals seeking tax assistance and financial counseling. We DO NOT buy leads from lead providers or third-parties.</p> <p><br /> <strong>What you can expect:</strong></p> <ul> <li>Inbound Quality Calls via In House Marketing with a 20% Closing Ratio Guaranteed</li> <li>NO COLD CALLING!</li> <li>3-4 Qualified Client’s Daily</li> <li>There is No ‘Ramping-Up’ Period Required</li> <li>Our Current Agents are Making Commissions of $6,000-$12,000 Monthly</li> <li>Base (13.00/per hour) + Commission (Paid on Gross Sales)</li> <li>Salary Range: $75k- $100k+/year</li> </ul> <p><strong>What skills you'll bring:</strong></p> <ul> <li>Minimum of 2 years of recent sales experience is required, Inside Sales is preferred and a PLUS!</li> <li>1+ year(s) experience working in the following industries - tax resolution, mortgage, real estate, debt settlement, collections, and/or personal finance preferred</li> <li>Outstanding Telephone Communication skills</li> <li>Excellent Customer Service and Interpersonal Skills</li> <li>Superior Time Management</li> <li>Bilingual a PLUS!</li> </ul> <p><strong>What we are offering you:</strong></p> <ul> <li>Highly Competitive Compensation (Base Rate + Commission)</li> <li>Monthly Incentives (Vacations, Cash Bonuses, etc.)</li> <li>Start Earning Commission while Training</li> <li>Health Insurance (Medical, Dental & Vision)</li> <li>401K</li> <li>Paid Time Off (Vacation, Sick, Holiday)</li> <li>Career Growth Opportunities</li> <li>Business Casual & Casual Fridays Dress Attire</li> <li>We promote a positive and fun work life culture/balance.</li> <li>Strong family-oriented vibe and values.</li> </ul> <p> </p> <p><strong>Equal Employment Opportunity</strong></p> <p>All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ideal Tax Solution is committed to providing veteran employment opportunities to our service men and women.</p> Ideal Tax Solution Costa Mesa CA

Guest Experience Specialist (Sales Associate)

Petco