Guest Experience Specialist (Sales Associate)

Petco Bakersfield , CA 93301

Posted 1 week ago

If you're both an animal lover and a people person, a position in one of our stores might be a great fit. We're looking for people with a strong commitment to helping pets and their parents experience their very best lives together. When you join us, you'll be part of a great team, working together to achieve sales goals while doing work you truly love.

Purpose Statement:

Provides optimal guest experience services. Assists guests in the proper selection of merchandise in accordance with their identified needs. Demonstrates a high level of interest in the welfare, health, and proper handling of all animals. Performs cashiering duties. Performs related duties in support of the store attaining its assigned sales goal. Ensures merchandise is properly stocked and priced. Adheres to established operational guidelines and store policies and procedures. Evaluates guest inquiries and as needed refers to Guest Experience Leader and/or Leader on Duty.

Key Accountabilities:

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

  • Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.

  • Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.

  • Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.

  • Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.

  • Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.

  • Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.

  • Assists in stocking and facing merchandise according to established standards.

  • Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip. Adheres to loss prevention policies.

  • Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.

  • Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.

  • Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.

  • Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.

  • Assists store leadership in the opening/closing of the store as needed, to include the accurate completion of required paperwork.

  • Participates in the completion of quarterly and annual physical inventory counts.

  • Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.

  • Performs special projects as assigned.

Supervisory Responsibility:

None.

Work Environment:

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Education and Experience

Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. A qualified applicant will be required to demonstrate proficiency in the areas of mathematics, and above average communication


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Sales Specialist (Part Time)

Mosaic

Posted 7 days ago

VIEW JOBS 10/10/2019 12:00:00 AM 2020-01-08T00:00 Mosaic is a leading full-service North American Integrated Services Agency, specializing in Experiential Marketing, Sales and Merchandising. At Mosaic, we are never satisfied with the status quo and are in constant search for new ways to help our clients build their brands, amidst the evolving dynamic of empowered consumers leveraging new technologies. Ad Age recently included us in their Best Places to Work in Marketing and Media list, and we are about to expand our team! We are currently seeking a highly driven Sales Representative (part-time) for the position of Event Sales Representative (ESR) to join our innovative, growing company. Take a look at the responsibilities and qualifications below and see if you think you'd make a great member of the team. Primary Responsibilities * Drive sales, advocacy and brand awareness of HP Products * Actively engage customers with compelling demonstrations of HP features, communicating the customer benefits delivered * Generate in-store buzz through passion and engagement for the HP Brand * Build strong professional relationships with all in-store personnel * Ensure that HP in-store displays are clean, functional, and demo-ready * Gather competitive intelligence and report on specific tactics including price moves, new products and merchandising materials * Complete call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlines * Maintain working knowledge of all products, as well as the location and and the best methods to point retail sales associates for questions beyond your knowledge * Additional miscellaneous duties as assigned * Retail sales experience, tech industry is a plus * Exhibit an energetic and enthusiastic attitude * Outgoing and friendly working demeanor with store associates, customers and co-workers * Confident and comfortable business casual dresser * Ability to communicate effectively in 1:1 and small group settings in a busy retail environment * Capable self-starter that is also a team player * Smartphone ownership and proficiency for the purposes of time card, visit reporting and in-aisle training delivery {$50/mo reimbursement provided] * Quarterly Bonus Potential can equal up to an additional $1.30 per hour * Ability to work part-time, Saturday and Sunday * Valid driver's license * Reliable transportation capable of holding the items above from your home to assigned store location(s) * Ability to lift, carry and setup a portable demonstration table and potential customer giveaway items to-and-from your vehicle and assigned store location(s) * Ability to lift and carry PC and Printer boxes to assist customers and set small displays as needed Mosaic North America is an Equal Opportunity Employer Follow us on the following: Facebook (click here) DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business. By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions. US: http://acosta.jobs/privacy-policy-us/ Canada: http://acosta.jobs/privacy-policy-ca/ Mosaic Bakersfield CA

Guest Experience Specialist (Sales Associate)

Petco