Guest Experience Specialist (Sales Associate)

Petco Greenville , SC 29617

Posted 2 weeks ago

If you're both an animal lover and a people person, a position in one of our stores might be a great fit. We're looking for people with a strong commitment to helping pets and their parents experience their very best lives together. When you join us, you'll be part of a great team, working together to achieve sales goals while doing work you truly love.

Purpose Statement:

Provides optimal guest experience services. Assists guests in the proper selection of merchandise in accordance with their identified needs. Demonstrates a high level of interest in the welfare, health, and proper handling of all animals. Performs cashiering duties. Performs related duties in support of the store attaining its assigned sales goal. Ensures merchandise is properly stocked and priced. Adheres to established operational guidelines and store policies and procedures. Evaluates guest inquiries and as needed refers to Guest Experience Leader and/or Leader on Duty.

Key Accountabilities:

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

  • Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.

  • Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.

  • Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.

  • Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.

  • Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.

  • Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.

  • Assists in stocking and facing merchandise according to established standards.

  • Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip. Adheres to loss prevention policies.

  • Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.

  • Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.

  • Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.

  • Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.

  • Assists store leadership in the opening/closing of the store as needed, to include the accurate completion of required paperwork.

  • Participates in the completion of quarterly and annual physical inventory counts.

  • Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.

  • Performs special projects as assigned.

Supervisory Responsibility:

None.

Work Environment:

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Education and Experience

Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. A qualified applicant will be required to demonstrate proficiency in the areas of mathematics, and above average communication


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Experience Guide

Dark Corner Distillery

Posted 2 weeks ago

VIEW JOBS 11/27/2019 12:00:00 AM 2020-02-25T00:00 <p>Wake up. Go to work. Go home. Sleep. Repeat. Do you feel unfulfilled in your current job? Are you bored? Frustrated? Stuck? If so, you’re not alone: <i>we used to feel that way too.</i></p> <p>Wouldn’t you rather be hungry, excited, confident and fulfilled? At Dark Corner Distillery, you’re more than just a number. You’re a valued team member that’s excited to grow with the rest of the team and help one another achieve success, and we want to help you get there.</p><p><br></p><p><strong>What You’ll Do:</strong></p><p>As a Guest Experience Guide, you will:</p><ul> <li> <strong>Become a storyteller.</strong> Educate and excite our guests about our products, our processes, and our brand through our premium tasting experience.</li> <li> <strong>Sell our products and services.</strong> Assist guests in making informed purchases that best suit their needs and desires.</li> <li> <strong>Attend to guests.</strong> Make guests feel welcome and at home by providing the high level of customer service and hospitality that Dark Corner Distillery is known for.</li> <li> <strong>Maintain the setting and atmosphere. </strong>Maintain the tasting bar and retail store and create seasonal displays so our space is fresh, presentable, and serves as a cohesive extension of our brand story. </li> <li> <strong>Maintain day-to-day operations. </strong>Ensure our business runs smoothly on a day-to-day basis by efficiently handling customer transactions and restocking shelves.</li> </ul><p><strong>Requirements</strong></p><p><strong>What You Must Have:</strong></p> <p>In order to be a productive and contributing member of the team, we ask that you have the following:</p> <ul> <li><strong>Be at least 21 years of age. </strong></li> <li><strong>Have a South Carolina driver’s license.</strong></li> <li>A reliable method of transportation to and from work.</li> <li>A high school diploma or equivalent.</li> <li>The ability to lift up to 40 lbs and walk/stand for extended periods of time.</li> <li>Flexibility in your availability to work 3 out of 4 Saturdays a month and some holidays.</li> </ul><p><strong>Benefits</strong></p><p><strong>What You’ll Gain:</strong></p> <p>As a member of our team, you will receive:</p> <ul> <li> <strong>A team/collective atmosphere. </strong>Who you work with is just as important as what you do. That’s why we emphasize a culture that revolves around achieving success <i>with</i> you, not achieving success <i>because</i> of you.</li> <li> <strong>Competitive pay &amp; benefits. </strong>Money may not be everything, but we also can’t deny its importance. On top of competitive wages, we also offer tips from working behind the bar, employee discounts on products, complimentary parking, fitness reimbursement, and so much more (for eligible employees).</li> <li> <strong>An unconditional open-door policy.</strong> Remember when we said money isn’t everything? That’s because we believe knowledge and experience is. Unconditional face-to-face time with our management team means getting answers and guidance on how to develop yourself personally, professionally, and socially with no fear of being judged or treated differently, regardless of what the topic is.</li> <li> <strong>An opportunity to thrive.</strong> While we believe in clear goals and expectations, we refuse to be micro-managers. Take advantage of clear directions and guidelines with enough room to develop your own style and ultimately grow as a professional.</li> </ul> Dark Corner Distillery Greenville SC

Guest Experience Specialist (Sales Associate)

Petco