Guest Experience Specialist (Sales Associate)

Petco Mankato , MN 56002

Posted 2 months ago

If you're both an animal lover and a people person, a position in one of our stores might be a great fit. We're looking for people with a strong commitment to helping pets and their parents experience their very best lives together. When you join us, you'll be part of a great team, working together to achieve sales goals while doing work you truly love.

Purpose Statement:

Provides optimal guest experience services. Assists guests in the proper selection of merchandise in accordance with their identified needs. Demonstrates a high level of interest in the welfare, health, and proper handling of all animals. Performs cashiering duties. Performs related duties in support of the store attaining its assigned sales goal. Ensures merchandise is properly stocked and priced. Adheres to established operational guidelines and store policies and procedures. Evaluates guest inquiries and as needed refers to Guest Experience Leader and/or Leader on Duty.

Key Accountabilities:

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

  • Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.

  • Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.

  • Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.

  • Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.

  • Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.

  • Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.

  • Assists in stocking and facing merchandise according to established standards.

  • Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip. Adheres to loss prevention policies.

  • Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.

  • Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.

  • Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.

  • Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.

  • Assists store leadership in the opening/closing of the store as needed, to include the accurate completion of required paperwork.

  • Participates in the completion of quarterly and annual physical inventory counts.

  • Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.

  • Performs special projects as assigned.

Supervisory Responsibility:

None.

Work Environment:

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Education and Experience

Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. A qualified applicant will be required to demonstrate proficiency in the areas of mathematics, and above average communication


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Neuroscience Sales Specialist Nsf/Psych (Saint Paul MN) (Usbu)

Takeda Pharmaceuticals North America

Posted 6 days ago

VIEW JOBS 6/13/2019 12:00:00 AM 2019-09-11T00:00 By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that I agree with Takeda's Privacy Notice, Privacy Policy and Terms of Use. Job Description OBJECTIVES: The Psychiatry Sales Representative primary objectives are as follows: * Serve as the "quarterback" representative to communicate clinical and scientific knowledge about our CNS product(s) to Psychiatrists * Cultivate and nurture disease state/product advocates(KOL speakers) from within the Psychiatric community to include teaching institutions * Lead a coordinated effort GMBU representatives to enhance CNS product promotion efforts within assigned territory * Achieve sales goals ACCOUNTABILITIES: * Communicate to Psychiatrists high level scientific reasoning supporting the understanding and treatment of depression and the benefits tied to our CNS product(s) * Engage customers in a way that reflects understanding of their environment and provides insight relevant to their market and practice * Execute sales and product marketing strategies with precision in order to achieve sales goals * Develop, sustain and grow highly effective working relationships with Psychiatrists, key medical institutions, medical and academic societies * Cultivate and support KOL CNS speakers to be used locally and nationally * Conduct educational and promotional speaker programs to assist with the Psychiatrists with greater Depression knowledge * Forge compliant partnerships with Clinical Science Liaisons to effectively engage psychiatric community * Serve as a direct liaison to the CNS Marketing team and GMBU Sales leadership by providing market place intelligence/insights that will influence sales and promotional strategy/resources * Serve as Takeda's field sales liaison to Lundbeck's CNS sales representatives in an effort to foster greater coordination around our shared promotional effort * Within assigned territory, lead educational and promotional coordination efforts across Takeda's GMBU representatives who promote CNS product(s) * Comply with the company Compliance Guidelines, Code of Conduct and Promotional Practices. * Adhere to Takeda's Compliance Policies and Procedures * Communicate respectfully to internal and external customers EDUCATION, EXPERIENCE AND SKILLS: Education and Experience: Required: * Bachelors degree * 3 years pharmaceutical industry experience Preferred: * Previous Specialty and/or CNS experience * Institutional/account selling experience * Scientific background Knowledge and Skills: * Industry Knowledge – understands the pharmaceutical industry and the prescription drug distribution process at the regional level * Product Knowledge – complete understanding of the medical/therapeutic usage of the products. * Sales Techniques –. Displays a broad understanding of the strategic objectives of the pharmaceutical sales marketplace; understands various effective sales techniques. * Advanced clinical and market place knowledge * Business Acumen – understanding business principles and practices relevant to the hospital marketplace, and applying them in order to more effectively drive the business * Organization - Ability to maintain accurate and detailed records of appointments, sales calls, follow-up calls, samples, key account contacts, etc. * Time Management – Ability to set priorities and workflow to accomplish day to day tasks in a timely manner. * Leadership skills – ability to influence the actions of those not without a direct reporting relationship. * Strategic implementation – ability to understand and implement the hospital account strategies * Problem solving/analytical skills – ability to analyze a wide variety of data including sales and market data to make business decisions. * Resource management – ability to manage and allocate internal and external resources * Relationship building skills – ability to develop and maintain strategic relationships with key thought leaders and build trust with others in order to increase Takeda's competitive advantage * Team leadership – leading a team toward achievement of focused business results; bringing individual contributors together from highly diverse functional areas, and orchestrating their efforts without formal line authority. * Communication – ability to communicate ideas, data both verbally and written, in a persuasive and appropriate manner including strong public speaking and presentation skills. * Teaching institutions and Hospitals – concentration on Cardiology, Endocrinology, Internal Medicine, General Practices and Family Practices * Community based physicians – Cardiologists and Endocrinologists * Coordination with Primary Care representatives on thought leader development, speaker programs, speaking events, and formulary support. LICENSES/CERTIFICATIONS: * Valid driver's license required. TRAVEL REQUIREMENTS: * Ability to drive to or fly to various meetings or client sites. * Limited overnight travel may be required. * Ability to attend sales meetings at off-site locations. Locations Minneapolis, MN Mankato, MN Worker Type Employee Worker Sub-Type Regular Time Type Full time Takeda Pharmaceuticals North America Mankato MN

Guest Experience Specialist (Sales Associate)

Petco