Guest Experience Specialist (Seasonal)

Petco Jonesboro , AR 72404

Posted 2 months ago

If you're an animal lover, a people person, and looking for a job this Holiday Season, a position in one of our Petco stores may be a great fit for you! We're looking for people with a strong commitment to helping pets and their parents experience their very best lives together. When you join us, you'll be part of a great team, working together to achieve sales goals while doing work you truly love.

Purpose Statement:

The Seasonal Guest Experience Specialist provides optimal guest experience services within the store location. Assists guests in the proper selection of merchandise in accordance with their identified needs. Demonstrates a high level of interest in the welfare, health, and proper handling of all animals. Performs cashiering duties. Performs related duties in support of the store attaining its assigned sales goal. Ensures merchandise is properly stocked and priced. Adheres to established operational guidelines and store policies and procedures. Evaluates guest inquiries, and as needed, refers to Guest Experience Leader and/or Leader on Duty.

The Seasonal Guest Experience Specialist is a part-time, temporary role that will begin in October and conclude in mid-January.

Key Accountabilities:

The incumbent must be able to consistently perform the following duties and responsibilities with or without a reasonable accommodation.

  • Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures.

  • Interacts professionally in all situations, with an emphasis on company interests.

  • Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise.

  • Ensures a positive guest experience for all Omni-channel initiatives.

  • Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.

  • Assists in stocking and facing merchandise according to established standards.

  • Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip. Adheres to loss prevention policies.

  • Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.

  • Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.

  • Assists store leadership in the opening/closing of the store as needed, to include the accurate completion of required paperwork.

  • Provides availability to work a flexible schedule that meets the needs of the business, which may include evenings, holidays, and weekends.

  • Depending on time in role, may participate in the completion of quarterly and annual physical inventory counts.

  • Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.

  • Performs additional tasks as assigned.

Supervisory Responsibility:

None.

Work Environment:

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Education and Experience

Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. A qualified applicant will be required to demonstrate proficiency in the areas of mathematics, and above average communication

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Selling Experience Leader (Assistant Manager)

Petco

Posted 2 months ago

VIEW JOBS 10/11/2020 12:00:00 AM 2021-01-09T00:00 Our vision at Petco is Healthier Pets. Happier People. Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience. From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization. Position Purpose: The Selling Experience Leader (SEL) is the key driver for the guest experience and leading a selling culture in the store. Through the lens of Petco's vision of "Healthier Pets. Happier People. Better World." The SEL is the champion and role model for all relationship building touch points with Petco guests. The SEL will mentor all store partners in the culture of selling and engagement to support and drive the customer experience. The SEL assists the General Manager in developing and managing a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals; as well as assists in managing all aspects of the store's business in accordance with Petco operational standards and safety procedures. Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation. The SEL will have primary responsibility to successfully implement a guest centric culture in the store by leading in the following areas, as well as all other projects/duties as assigned: * Outstanding guest experience every time * Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans. * Lead store execution, training, communication and maintenance of company initiatives, programs, policies, procedures, safety practices, and promotions. * Responsible for driving the implementation and execution of customer-centric programs such as seasonal promotions and sales to meet and exceed sales targets. * Train, coach, and develop department level leaders and store partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models. * Leads a "never out of stock" culture with store partners to ensure exceptional customer experience for all Omni-channel initiatives (examples include, but are not limited to: BOPUS, Extended Aisle, and Repeat Delivery). * Ensure the weekly schedule is written effectively to maximize operational and selling floor coverage. * Manage and coach dog training partners in delivering a consistent services customer experience aligned with our Petco Brand Standards and Customer Promise. * Promote a positive culture of teamwork by working alongside the leadership team, establishing priorities, and providing clear direction. * Demonstrate and support a continuous improvement and growth mindset. * Demonstrate a keen and genuine interest in all kinds of animals. * Perform other duties as assigned and assume responsibility as Leader on Duty to drive selling engagement. Nature of Supervision: General instruction is provided by the General Manager on some, but not all tasks to be performed. Supervisory Responsibility: * The Selling Experience Leader is directly responsible for the Guest Services and Dog Training roles in the store. * Partner with the GM to attract, hire, and retain top talent; participate in new partner and leader interviews and selection. Work Environment: The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the store briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required. Contacts: This position has continuous contact with the general public at the store and at store-related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, store repairs, coordination of vaccination clinics, store events, vendor meetings, etc. Education and Prior Experience: * A high school diploma or its equivalent required; some college level business/management courses preferred. * One or more years of management experience or the equivalent is required, while previous retail management experience is preferred. * Must be licensed to operate a motor vehicle. * Proficiency in communication skills, organizational skills, and computer skills required. * Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service. * A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. * Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates. Petco Jonesboro AR

Guest Experience Specialist (Seasonal)

Petco