Guest Experience Specialist

Petco Normal , IL 61790

Posted 3 weeks ago

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

What you'll do:- Provide optimal guest experience services.

  • Assist guests in the proper selection of merchandise in accordance with their identified needs.

  • Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.

  • Perform cashiering duties.

  • Perform related duties in support of the store attaining its assigned sales goal.

  • Ensure merchandise is properly stocked and priced.

  • Adhere to established operational guidelines and store policies and procedures.

  • Evaluate guest inquiries and as needed refers to Guest Experience Leader and/or Leader on Duty. Key Accountabilities: The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

  • Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.

  • Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.

  • Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.- Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.

  • Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.

  • Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.- Assists in stocking and facing merchandise according to established standards.

  • Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.

  • Adheres to loss prevention policies.

  • Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.

  • Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.- Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.

  • Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.

  • Assists store leadership in the opening/closing of the store as needed, to include the accurate completion of required paperwork.- Participates in the completion of quarterly and annual physical inventory counts.- Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.

  • Performs special projects as assigned. Supervisory Responsibility: None. Work Environment: The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
CDL Truck Driving Job No Experience Required

Hirschbach

Posted 2 days ago

VIEW JOBS 4/18/2021 12:00:00 AM 2021-07-17T00:00 Hirschbach is now hiring student drivers! No experience? No problem. Let us help you build your trucking career! Call (844) 395-0071 to get started. All Drivers Enjoy: * $5,000 relocation package * 99% No touch freight * Paid hotel, meals, and transportation for orientation * Orientation completion incentive * Late-model equipment; 2019-2021 trucks * Built-in refrigerator and inverter * Wi-Fi equipped * Free Sirius XM Radio * Passenger and pet program About Hirschbach Motor Lines Hirschbach is a refrigerated carrier established in 1935. Hirschbach's fleet is among the newest, most fuel-efficient, and environmentally friendly in the trucking industry. Everyone associated with Hirschbach receives the personal touch of a smaller carrier along with access to the best services and technology in the marketplace today. We specialize in delivering fresh and frozen products across the United States along with offering experience in handling dry goods. Hirschbach is a company built on strong relationships with our family of customers, drivers, employees, vendors, and partner carriers. We welcome you to join our family! Environmentally we are committed to putting the most efficient equipment on the road as a result of our Green Fleet Strategy. Our goal is to become the most fuel-efficient fleet in the trucking business while providing best-in-class service to our customers. Hirschbach Normal IL

Guest Experience Specialist

Petco